Regional Service Line Manager
6 days ago
Are you a seasoned professional with a passion for mineral processing and a drive for growth? We're seeking a Regional Service Line Manager to join our team at FLSmidth APAC.
About the Role:
As a Regional Service Line Manager, you will be responsible for increasing market share in traditional markets, identifying and growing new market opportunities, and significantly growing the revenue base for the product offering in the market. You will utilize your expertise in mineral processing to add value to our customers by continuously improving plant efficiency, availability, and recoveries.
Your Key Responsibilities:
- Utilize your product and process expertise to undertake site audits and provide debottlenecking and system optimization studies, working with key clients to unlock their processes utilizing FLSmidth technologies.
- Lead the development and implementation of the region's profitable growth strategy over the product aftermarket lifecycle, with the support of the Services Group and Region.
- Strive for continuous improvements in our 'Safety First' and Quality-focused culture. Grow and develop, engage, and motivate a small team of Regional Service Line Managers to continually increase customer satisfaction.
- Be responsible for Business Development Planning and attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends to the business, for strategic work effort alignment.
- Support and where required, travel with sales to customer sites and engineering firms to troubleshoot, develop partnerships, consult on system design, support start-ups as necessary, and ensure proper aftermarket support is in place including warranty/quality issue resolution, for after-sales support.
- Provides win/lost and product service line P&L reporting and customer feedback to Global Service Line Managers including region market intelligence, competition activities, and suggested product offering and design improvement opportunities.
- Enhance the potential of existing products by championing more effective production processes. Provide the end-to-end solution to make this change and engage all internal/external stakeholders, develop budgets and project manage the outcome within a set timeframe.
What We Offer:
- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximize your after-tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave.
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.
We are an equal-opportunity employer and welcome applications from diverse candidates. Please apply by clicking 'apply' on this page. We will review applications and conduct interviews on an ongoing basis, so please apply as soon as possible. Candidates will be contacted by email. No recruiters and unsolicited agency referrals, please.
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