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Service Coordinator

2 months ago

Notting Hill, Australia ABB Australia Full time

Service Coordinator - Contracts

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role to have the opportunity to Manage Service Agreement Contracts (PowerCare Agreements), ensuring all contract management activities such as administration, coordination, reporting and billing, are executed in accordance with the relevant Business directives and instructions, including Company procedures and the Contract Management Framework. The work model for the role is: #Hybrid #LI-Hybrid This role is contributing to the Electrification Service Division based in Notting Hill, Victoria. You will be mainly accountable for: • Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. • Tracking completion of service visits and ensuring all documentation are completed in a timely manner. • Maintaining and monitoring competency and certification database. • Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery. • Project execution as per scope terms of agreement (from project award to completion) • Monitor Cost Plans and report any deviations and prepare periodic status report. • Coordinate scheduling to meet scope requirements with customer and other stake holders, including accurate reporting. • Request billing as per contract agreement and arrange for revenue as per Guidelines. • Manage and Coordinate 24/7 framework and schedule (roster rotation) of support staff. • Manage Install Base data (ServIS) of equipment covered in contract agreement scope.

Qualifications for the role

  • Qualification in Business Administration or related discipline.
  • Minimum of 2 years’ experience in a similar role.
  • Ability to demonstrate experience in financial and commercial acumen.
  • Possess an enhanced knowledge of SAP, Salesforce, FSL and Microsoft suites.
  • Strong communication, influencing and organizational skills.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory