Senior Retail Account Manager

3 weeks ago

North Sydney, Australia Amazon Commercial Services Pty Ltd Full time
Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole-home WiFi experience using mesh technology, ensuring there isn't a home layout or connected device we can't handle. Fixing connectivity is, however, just the start. We're working on the building blocks of the smart home by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. A home that anticipates our needs, takes care of us and our families, keeps us safe and healthy, and saves money and energy.

eero is seeking a dynamic, motivated and high-energy Senior Account Manager who is passionate about partnering with some of the region's best retailers to deliver the sales success of eero’s mesh wifi products.

As a Senior Account Manager focused on selling eero devices, you will be responsible for influencing and motivating internal and external partners in the passionate pursuit of customer delight. A self-starter who can listen, form insight, drive strategic vision and execute across organizational boundaries, you will be an all-rounder who influences stakeholders and business partners at all levels to improve program effectiveness and experience for our customers. You will have a passion for innovation in consumer electronics, a willingness to constantly challenge the status quo and the capability to build strong trusted partnerships with some of Australia’s biggest retail brands. For your assigned account portfolio, you will own annual channel planning, sales and marketing strategies, sales results, forecasts, inventory allocations, promotional activities and deployment strategies. This will require you to work with both internal and external teams’ product, marketing, sales, finance and logistics to drive financially viable, high volume programs that provide our channel partners and distributors top-tier business solutions, and best in class customer experiences. You will represent your business performance in meetings and reviews with our leadership and meet regularly with our channel partners' leadership to develop long term strategies whilst executing short term program activations.

Key job responsibilities
●Ownership of key account relationships from buying teams and marketing through to executive management
●Develop new opportunities to sell and promote eero devices, within existing retail accounts, cross category and with 3P, and with new channel partners
●Negotiate and implement trading terms (e.g., discount rate, advertising, placement, returns provisions, payment terms)
●Inventory planning and management to support sales growth goals, working closely with your Instock Management colleagues
●Lead internal and external business reviews covering operational performance, strategic initiatives and creating alignment on new opportunities
●Forecast sales, determine allocations, and plan shipments for each SKU
●Optimize allocation of marketing development funds driving value for eero and Retailers
●Leveraging your industry knowledge and network, apply strong analytical skills to develop and convert opportunities into results

You will get a chance to show off your capabilities including:
●C-Suite communication skills, both written and oral/presentation.
●Strong understanding of financial analyses and forecast accuracy
●Independence, flexibility and focus on solutions
●High attention to detail and proven ability to manage multiple, competing priorities simultaneously
●Rolling up your sleeves to get the job done
●Meticulous long lead planning and organization

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

●10+ years of relevant work experience in sales/account management, ecommerce, and retail with consumer electronics or high-tech products preferred
●A Bachelor's Degree is required
●Excel, Word and PowerPoint proficient
●Experience working with retailers to sell or market hardware products
●Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization
●Experience in a team environment working on multiple projects with changing priorities
●Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment
●Intuitive understanding of a superior versus inferior customer experience, with ability to quickly assess the situation and identify solutions to improve/fix

PREFERRED QUALIFICATIONS

●A Masters of Business Administration (MBA) degree or equivalent experience is desirable.
●Accomplished range of skill from high-level strategic thinking to detailed program management
●Analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement
●Experience in using reporting and analysis tools such as Excel, SQL, Tableau
●Aptitude for technology; able to learn new tools quickly

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

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