Junior System Admin

4 weeks ago


Fortitude Valley, Australia Exclaim IT Full time
  • Location: Fortitude Valley, Queensland
  • Type: Contract
  • Job #16978

Overview

Our commercial client is seeking a M365 Systems Administrator to join their client on for a short-term 4-6 week contract, with an immediate start available. The role involves the administration and support of the Customer Relationship Management (CRM) system within the organization. This position focuses on ensuring seamless functionality, providing technical support, and driving continuous improvement during the contract period.

Responsibilities

  • Manage licenses, security roles, and perform other administration tasks to maintain the CRM environment.
  • Provide first-line support and troubleshooting for team members, liaising with external support providers for escalated issues and development work.
  • Support the General Manager in maintaining the relationship with the Microsoft Dynamics Partner, exploring options for system optimization and customization.
  • Oversee CRM data records, ensuring accurate data through audit processes and cleansing.
  • Build custom reports and dashboards, supporting teams with reporting and data analysis needs.
  • Provide additional support to the General Manager as required by the organization.

Skills

  • Strong working knowledge of Microsoft Dynamics 365, Office 365, Excel, Power BI, and SharePoint.
  • High level of competence with general IT and office systems, particularly Microsoft Office applications.
  • Previous experience in an end-user technical support role, with a focus on customer service.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent verbal and written communication skills.
  • Highly organized with strong time management and prioritization abilities.
  • Meticulous attention to detail, ensuring accuracy in all work.

Contact details

For a confidential discussion about the role, contact alana@exclaim-it.com.au.

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