Branch Operations Manager

3 weeks ago

Dandenong, Australia SIXT Australia - VIC & SA Full time

FULL TIME – CAREER POSITION

About SIXT

SIXT has arrived in Australia.  Be part of this exciting new premium brand in Australia.

Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of Australia's most trusted and reliable brands.  We go above and beyond for our customers.

Our friendly, professional team takes the time to understand your rental needs. Whether you're after an economical compact car, 4WD, family sedan, luxury car, bus, van or truck, thousands of people across Australia trust us every day to help people and cargo on their way.

We are currently seeking a Branch Operations Manager for our Dandenong Head Office.

What is this role all about?

As a Branch Operations Manager, your primary responsibility will be to manage the end to end daily operations of a SIXT location. Your primary responsibility will be managing a team, with a significant focus towards customer service, while also driving the overall profitability and productivity of the location and the team.

As a senior leader you will have had previous retail operations leadership experience. You are a leader who believes that developing the skills, knowledge and behaviours of your team is critical to success. You will demonstrate attention to detail in rostering, branch appearance, increasing sales and controlling costs. Having a passion for outstanding customer service outcomes will see you deliver sales targets and KPI's.

You will be commercially and analytically minded as well as being a driven individual who is passionate about retail and logistics. You will be proactive, ambitious with a can-do attitude and consider your communication and relationship building skills to be your key strengths. You will be able to work autonomously as well as effectively within a small team environment.

What do we need from you?

To be successful in this position, you will be able to demonstrate the following:

  • Excellent communication skills
  • A positive mindset that can engage and motivate a team
  • Proven experience in mentoring teams
  • Proven leadership ability
  • Ability to run a profitable business by supplied profit and loss statements
  • Experience in retail management
  • Advanced customer service skills
  • Past experience in logistics or a willing attitude to learn on the job
  • Someone who is not afraid of getting their hands dirty, working alongside their team
  • A technical mind set with an ability to grasp new concepts quickly
  • A flexible approach to working hours as required, this role will require some weekend work
  • Ability to learn and operate our point-of-sale software
  • An ability to run and analyse daily reports and working with the team to action and follow-up tasks
  • Attention to detail in presentation of vehicles and location
  • Ability to work unsupervised with a good sense of responsibility
  • Ability to multi task, as well as be highly organised with strong attention to detail
  • Experience in dealing with customer issues and conflict resolution
  • A full and current driver's license.


What's in it for me?

We want you to love what you do – and where you do it. This position is a great place to embark on your career in the Vehicle Hire Industry. We want you for the long term to be part of an exciting business and industry.  

  • We will provide you full extensive training in the industry and offer full career progression.  
  • We can offer a variety of roles and positions within all departments of the business over the life of your career.  It is a very exciting and unique industry with endless opportunity for the right candidate.
  • We also have an Elite club – where we reward our top performing teams every month.  You will never get stale, with 25+ locations around the state, you will have the opportunity to work at different locations over your career.
  • And, oh, the benefits: There's up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends-but that's just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings, special offers and more.
  • You will be rewarded with a generous remuneration package that will drive and motivate you to achieve excellence, alongside an attractive bonus structure.

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from all diverse backgrounds including Aboriginal and Torres Strait Islander peoples and LGBTQI+ community.

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