National Technical Support Manager

4 weeks ago

Dandenong, Australia CEA Full time

Posted: 31/10/2024

Closing Date: 30/11/2024

Job Type: Permanent - Full Time

Location: Dandenong

Job Category: Support Services

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

**Position Overview**:
We are seeking a dedicated **National Technical Support Manager** to join our dynamic team. This role is critical in providing exceptional technical support and training to CEA’s Branch, Dealer network, and Major Account Customers across our brand portfolios. If you have a passion for technology, a knack for training, and the ability to solve complex technical issues, we want to hear from you

**Key Responsibilities**:

- Oversee the technical support for our product portfolio, delivering assistance to branches and dealers through departmental platforms.
- Design and conduct technical training programs for branches, dealers, and Major Account Customers.
- Manage training initiatives for major accounts, facilitating maintenance training for clients maintaining their own assets.
- Conduct hands-on visits to branches and dealers for technical assistance and training as needed.
- Engage with customers via our network portal to provide technical assistance and collaborate with OEMs to resolve technical issues.
- Create and distribute technical documentation to enhance understanding of our products.
- Capture and analyze training data to measure impact and refine training content as necessary.

**Role Requirements**:

- Trade qualified in a related field with 5-10 years of experience
- 3-5 years in a similar role (preferred but not essential)
- Cert IV in Training & Assessment or willingness to obtain (preferred but not essential)
- Familiarity with Microsoft Office Suite
- Strong time management and problem-solving skills.
- Proficiency in troubleshooting hydraulic, mechanical, and electrical issues
- Excellent communication skills, capable of engaging with various stakeholders.
- Good understanding of workplace OHS
- Valid Driver's License
- Tertiary education in a related field

**Desired Skills and Experience**:
**_Benefits:_**
- _An attractive remuneration package commensurate with your experience._
- _A commitment to your ongoing professional development._
- _Employee milestone, reward and recognition programs._

**_Why work with us:_**
- _Growing family owned and operated;_
- _Career advancement opportunities, locally & nationally;_
- _Great team with a friendly supportive culture;_
- _Employee assistance and wellbeing program for employees and for members of their household; and_

**_On Offer_**
- _Stable employment_
- _Competitive salary_
- _Ongoing training both internal and Factory_
- _Long term career opportunity_

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