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National Customer Resolution Officer

3 months ago

West Gosford, Australia Veolia Full time

The Opportunity

Veolia is looking for a National Customer Resolution Officer to join our team based in West Gosford, 2250. In this role you will use your excellent communication, problem solving skills and your empathy to resolve customer invoice disputes in a timely and satisfactory manner.

This is a great opportunity for anyone with a customer service background and skill for helping customers and resolving issues smoothly.

What's on offer

  • Flexible working arrangements
  • Genuine career development opportunities
  • Work for a global leader in environmental sustainability

 

What you'll be responsible for

  • Receive and investigate customer invoice disputes striving to provide appropriate resolutions and ensure customer satisfaction
  • Analyse customer invoicing issues, identify root causes, and propose effective solutions to resolve problems promptly
  • Communicate with customers via phone, email when required
  • Collaborate with cross-functional teams, including Sales, Customer Service, Operations and Finance, to resolve Customer invoicing disputes.

 

What you'll need to be successful

  • Excellent communication, interpersonal and customer service skills.
  • Attention to detail and accuracy in a busy working environment.
  • Professional, proactive and flexible attitude.
  • Excellent data entry, keyboard and numeric skills.
  • Effective time management with the ability to work under pressure and meet deadlines
  • Case management experience would be advantageous
  • Resilience and ability to work independently 
  • Knowledge of CRM/Salesforce highly regarded

 

A Veolia Career

All of our employees are entitled to:

  • Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
  • Employee share plan
  • Annual salary review with bonus
  • Support to pursue educational and development opportunities
  • Access to endless career options and pathways, Veolia promotes from within
  • Employee Assistance Program (EAP)
  • Bupa health insurance discount
  • Corporate Discounts
  • Fitness Passport
  • Volunteer Opportunities
  • Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples.  The First Nations language where this role is based is Kurringai.

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.