National Customer Resolution Officer

7 months ago


West Gosford, Australia Veolia Environmental Services Full time

**The Opportunity**:
Veolia is looking for a National Customer Resolution Officer to join our team based in West Gosford, 2250. In this role you will use your excellent communication, problem
solving skills and your empathy to resolve customer invoice disputes in a timely
and satisfactory manner. This is a great opportunity for anyone with a customer service background and skill for helping customers and resolving issues smoothly.

**What's on offer**:

- Flexible working arrangements
- Genuine career development opportunities
- Work for a global leader in environmental sustainability

**What you'll be responsible for**:

- Receive and investigate customer invoice disputes striving to provide appropriate resolutions and ensure customer satisfaction
- Analyse customer invoicing issues, identify root causes, and propose effective solutions to resolve problems promptly
- Collaborate with cross-functional teams, including Sales, Customer Service, Operations and Finance, to resolve Customer invoicing disputes.

**What you'll need to be successful**:

- Excellent communication, interpersonal and customer service skills.
- Attention to detail and accuracy in a busy working environment.
- Professional, proactive and flexible attitude.
- Excellent data entry, keyboard and numeric skills.
- Effective time management with the ability to work under pressure and meet deadlines

**A Veolia Career**:
All of our employees are entitled to:

- Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
- Employee share plan
- Annual salary review with bonus
- Support to pursue educational and development opportunities
- Access to endless career options and pathways, Veolia promotes from within
- Employee Assistance Program (EAP)
- Bupa health insurance discount
- Corporate Discounts
- Fitness Passport
- Volunteer Opportunities
- Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.



  • West Gosford, Australia Veolia Environmental Services Full time

    **The Opportunity**: Veolia is looking for a National Customer Resolution Officer to join our team based in West Gosford, 2250. In this role you will use your excellent communication, problem solving skills and your empathy to resolve customer invoice disputes in a timely and satisfactory manner. This is a great opportunity for anyone with a customer service...


  • West Gosford, Australia Veolia Environmental Services Full time

    **The Opportunity**: Heading up our customer resolution team based in West Gosford (2250), you will have the opportunity to showcase your ability to manage the resolution of customer invoice issues. Your skill in designing, implementing and enforcing policies and procedures, as well as streamlining effective processes to drive efficiencies will be key to...


  • Gosford, Australia Bungree Aboriginal Association Full time

    December 13, 2024 - **Full time | 38 hours a week** **- **Based out of the Gosford and Cessnock office | must be willing to travel to either office** **- **Benefits: Great salary packaging options | company car | laptop | phone** Bungree Aboriginal Association is an Aboriginal Community based organisation which provides a wide range of services to help...


  • Gosford, Australia NSW Government -Department of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing** - Salary starting from $75,992 + 10.5% super - Status: Full time, Ongoing role - Location: Gosford - Operational role providing onsite (face to face) customer service 5 days per week **About the role**: Deliver high quality customer service providing assistance, information and customer support services to...


  • Elizabeth West, Australia Supagas Pty Ltd Full time

    Opportunity to be move to permanent for right person - Employee Rewards Program - An excellent opportunity to join a growing company in a fast paced industry. **About Supagas** Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth...

  • Cio Service Desk

    2 days ago


    Gosford, Australia NSW Government -Department of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time** **DCS is a great place to work, and it’s not just us saying that!** Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...


  • West Gosford, Australia Veolia Environmental Services Full time

    **The Opportunity**: We have an exciting opportunity for an Administrator - Billing in our Finance Business Unit based in West Gosford 2250 on a permanent full-time basis. Working in a close-knit, motivated team, you’ll ensure accuracy of revenue by review of exception reports / GPM reports and initiating corrective actions, and provide a range of support...

  • Operations Officer

    7 months ago


    Gosford, Australia NSW Government -Department of Customer Service Full time

    **Operations Officer. Multiple ongoing roles. Locations are flexible across any of our offices - Parramatta, Wollongong, Gosford. Regular travel may be required to engage with the team and our partners.** An exciting opportunity has arisen for an Operations Officer to join the Duties Services team within the Duties and Grants Unit within Revenue NSW. We...


  • Gosford, Australia NSW Government -Department of Customer Service Full time

    **Administration Officer (Grade 3/4)** **BRD - Business Operations, Performance & Assurance** - Ongoing Clerk Grade 3/4 Admin Officer opportunity in the BRD Privacy & Right to Information Team - Location Gosford (with occasional travel) - ** Salary range $74,117 to $81,157** (Clerk Grade 3/4) - ** Applications Close: Friday 26**th** August [9:59am]** **Key...


  • West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.2 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” To further support the Insurance business, we have some exciting, newly created roles within our Claims team....


  • Gosford, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our St Geroge Gosford branch**: - **Permanent full time role - 38 hours per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business...

  • Customer Service

    6 months ago


    Gosford, Australia RecruitAustralia Full time

    **RECRUITAUSTRALIA.COM PTY LTD** **INDUSTRY SPECIALIST - ENGINEERING, CNC & TECHNICAL TRADES** - ** REF NUMBER - 1290**: - ** Central Coast.**: - ** Perm Position.**: - ** Start now.**: - ** Customer service and admin**: - ** Phone sales enquiries and counter**: - ** Small office management** **MUST LIVE IN AUSTRALIA TO APPLY** This is an excellent...


  • Gosford, Australia St.George Full time

    **Join a supportive team in our St Geroge Gosford branch**: - **Permanent full time role - 38 hours per week**: - **Customer service role working with the local community The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation...


  • West Gosford, Australia 4 Seasons Insulation Full time

    Customer Service and Administration. **About the role**: We are looking for an experienced Customer Service and Administration officer who is a multi master tasker with excellent communication skills to assist our team across all customer service and administration areas of our business. This position is a long-term career opportunity. As the business...

  • Help Desk

    2 days ago


    West Gosford, Australia ClockOn Australia Full time

    Located on the Central Coast of NSW, ClockOn Pty Ltd, a leading employee management software provider, position available for the role of **Level 1 Help Desk Product Support Officer.** This is an ideal entry-level opportunity for someone who would like to advance their skills within the growing time and attendance, HR, and payroll software industry. **You...


  • West Gosford, Australia 4 Seasons Insulation Full time

    Customer Service and Administration. **About the role**: We are looking for an experienced Customer Service and Administration officer who is a multi master tasker with excellent communication skills to assist our team across all customer service and administration areas of our business. This position is a long-term career opportunity, with the opportunity...


  • Gosford, Australia Mayday Recruitment Full time

    MAYDAY Recruitment are currently seeking experienced Customer Service Representatives to join a reputable company based on the Central Coast. This role will be pivotal in providing essential customer support to a loyal client base. This role will sky rocket your customer service career with many progression opportunities and development on offer. **What's...

  • Administration Officer

    7 months ago


    West Gosford, Australia Eight Recruitment Full time

    Central Coast - perm role with flexible hours; full time or school hours. - Assist the Contract Manager & Operations Manager; work schedules & documentation - Trenchless technology & DA approval for their new office building=growth in '24 For nearly a century, our esteemed client has stood as a beacon of reliability and excellence in plumbing, roofing, and...


  • West Gosford, Australia 4 Seasons Insulation Full time

    Customer Service Administrator **Company Description**: **Role Description**: This is a full-time on-site role as a Customer Service Administrator at 4 Seasons Insulation in West Gosford, NSW. As a Customer Service Administrator, you will be responsible for handling customer inquiries, resolving issues, processing orders, and maintaining the customer and...


  • West Gosford, Australia 4 Seasons Insulation Full time

    Customer Service and Administration. **About the role**: We are looking for an experienced Customer Service and Administration officer who is a multi master tasker with excellent communication skills to assist our team across all customer service and administration areas of our business. This position is a long-term career opportunity, with the opportunity...