Operations Officer

7 months ago

Gosford, Australia NSW Government -Department of Customer Service Full time

**Operations Officer. Multiple ongoing roles. Locations are flexible across any of our offices - Parramatta, Wollongong, Gosford. Regular travel may be required to engage with the team and our partners.**

An exciting opportunity has arisen for an Operations Officer to join the Duties Services team within the Duties and Grants Unit within Revenue NSW. We currently have vacancies in our technical and leadership space.

The Customer Service - Duties and Grants unit is responsible for the administration of Grants and state tax legislation. We undertake assessments, enquiries, revenue collection and provide frontline services to the public and legal professionals alike.

Using your organisation and prioritisation skills, you will be joining a high-volume work environment to support a customer focused team. You are a problem solver who enjoys coaching and developing a diverse range of staff, with strong listening and analytical skills and thrive on achieving positive outcomes for customers.

**The key responsibilities of this role include**:

- Leading/Supporting an operational team to deliver results and meet business outcomes in a high-volume work environment.
- Collating and analysing data on team performance, productivity, and efficiencies. Utilising this data to identify trends, forecast future needs, and develop strategies to improve performance and achieve business objectives.
- Identifying opportunities for professional development and training and providing ongoing feedback to team members to help them improve their skills and performance.
- Fostering a positive team culture focused on high performance. This involves providing coaching and mentoring to team members, encouraging a positive work environment, and promoting teamwork and collaboration.

**To be successful in this role you will demonstrate**:

- Experience in supporting high performing teams with a culture of accountability and achievement in a customer service, operations role or similar.\
- Excellent communication, analytical and investigation skills together with sound decision making skills.
- A proactive and positive attitude with a focus on achieving business outcomes and Key Performance Indicators.
- A flexible approach to work and the ability to work collaboratively and possess a willingness to learn.

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.***

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Monday, 11th September at 9:59am.**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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