Member Resolution Specialist
2 months ago
With over 1.2 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
To further support the Insurance business, we have some exciting, newly created roles within our Claims team. We are currently hiring for a Member Resolution Specialist.
Working within cross-functional environments, you will be responsible for coordinating the effective and efficient resolution of member complaints within Claims; and share insights to enhance the overall member experience.
What will you be doing?- Triage new complaints to ensure correct allocation.- Investigate and resolve member complaints and inquiries via Complaints Pro.- Communicate effectively and empathetically with members, providing explanations and resolution to their complaints, offering appropriate solutions to ensure satisfaction and retention.- Analyse complaint data and identify trends and patterns to provide insights into potential operational issues and areas for improvement.- Communicate insights through feedback mechanisms to inform business reporting, continuous improvement opportunities and increase member experience.- Liaise with complaint owners, business technical experts, the Claims Management Team, internal Legal and Compliance teams to resolve member complaints and ensure regulatory compliance.- Provide regular reports to management on operational complaint trends.- Compile and manage AFCA (Australian Financial Complaints Authority) cases within policy and legislation framework providing timely and accurate responses to AFCA.
About you- Demonstrated customer service experience, with a focus on complaints handling- Strong negotiation and conflict resolutions skills with the ability to influence and facilitate resolutions- Highly proficient in both written and verbal communication- Strong organization skills with the ability to handle multiple priorities at once- High level of resilience and ability to work under pressure- Competent to work autonomously with strong stakeholder management skills- Proven numerical, trend and root cause analysis skills- Acts with integrity and maintain confidentiality- Relevant technical industry knowledge and experience is highly desirable- ANZIIF qualification or equivalent business experience is highly desirable
What’s in it for you?- A workplace culture where our people feel valued, respected and empowered- Work in flexible ways that meet work/life commitments and support wellbeing- Be part of a purpose led organisation that gives back to the WA community- An environment that values ongoing career development- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services- Opportunities for community engagement and corporate volunteering
Applications close COB Friday 4th October 2024
BetterJourneysRAC
LI-LH1
-
Insurance Claims Resolution Specialist
3 days ago
Perth, Western Australia RAC WA Full timeClaims Resolution SpecialistRAC WA, a purpose-led member organisation, is seeking an experienced Claims Resolution Specialist to join their team. Based in Perth, Western Australia, this role offers a unique opportunity to make a genuine difference in the lives of members.As a Claims Resolution Specialist, you will be responsible for managing an individual...
-
Claims Resolution Specialist
4 weeks ago
Perth, Western Australia RAC of WA Full timeRAC of WA is seeking a skilled Claims Resolution Specialist to join their team. As a Claims Resolution Specialist, you will be responsible for managing an individual caseload of claims through to finalisation, identifying potential recovery action, and negotiating settlements for claims.Key Responsibilities:Manage an individual caseload of claims through to...
-
Conflict Resolution Specialist
3 days ago
Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full timeJob OverviewWe are seeking a highly skilled Conflict Resolution Specialist to join our team at the Department of Energy, Mines, Industry Regulation and Safety.
-
Claims Resolution Specialist
2 weeks ago
Perth, Western Australia RAC of WA Full timeRAC of WA is seeking a Claims Resolution Specialist to join their team. This role is responsible for managing an individual caseload of claims through to finalisation.Key responsibilities include:Managing an individual caseload of claims through to finalisationIdentifying potential recovery action as part of effective claims managementReviewing quotes and...
-
National Customer Resolution Supervisor
6 months ago
West Gosford, Australia Veolia Environmental Services Full time**The Opportunity**: Heading up our customer resolution team based in West Gosford (2250), you will have the opportunity to showcase your ability to manage the resolution of customer invoice issues. Your skill in designing, implementing and enforcing policies and procedures, as well as streamlining effective processes to drive efficiencies will be key to...
-
Dispute Resolution Specialist
1 day ago
Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full timeJob OverviewThe Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is seeking an experienced Dispute Resolution Specialist to join their team in Perth, Western Australia.About the RoleThis fixed-term opportunity for up to 12 months with the possibility for extension and/or permanency offers a unique chance to lead and manage two...
-
Claims Resolution Specialist
2 weeks ago
Perth, Western Australia Capricorn Full timeAbout the RoleWe are seeking a proactive and customer-focused professional to join our established claims team as a Claims Resolution Specialist. This individual will be responsible for receiving claim notifications, managing assigned claims, and taking recovery action where necessary.Key ResponsibilitiesManaging a portfolio of assigned claims end to...
-
Dispute Resolution Specialist
3 days ago
Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full timeWe are seeking an experienced Dispute Resolution Specialist to join our team at the Department of Energy, Mines, Industry Regulation and Safety in Perth, Western Australia.About the RoleThis is a fantastic opportunity to work in a dynamic environment where you will be responsible for leading a conciliation team by overseeing dispute resolution activities,...
-
Claims Resolution Specialist
14 hours ago
Perth, Western Australia Suncorp Group Full timeJob DescriptionWe are seeking a highly skilled Claims Resolution Specialist to join our team at Suncorp Group.About the RoleThis is an exciting opportunity for a professional who is passionate about delivering exceptional customer service and providing support during challenging times.The successful candidate will work closely with internal and external...
-
Workplace Conflict Resolution Specialist
7 days ago
Perth, Western Australia Monadelphous Full timeAbout the RoleWe are seeking a skilled Workplace Conflict Resolution Specialist to join our team in Victoria Park, Perth. This role involves providing expert guidance on employee relations and industrial matters across various divisions, including negotiation and bargaining strategies, and interpreting industrial instruments.Key ResponsibilitiesCollaborate...
-
Associate - Litigation & Dispute Resolution
1 week ago
Perth, Australia Clifford Chance Full timeJob Description We have one of the world's leading litigation and dispute resolution practices specialising in complex, multi-jurisdictional litigation, international arbitration, and regulatory investigations around the globe. Our team in Australia is one of the country's leading litigation and dispute resolution teams and has overseen many of the most...
-
Claims Resolution Specialist
4 days ago
Perth, Western Australia RAC of WA Full timeRAC of WA is one of Western Australia's most iconic and trusted brands, serving over 1.3 million members.We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA.'This role offers attractive working hours with flexible arrangements, allowing you to maintain a...
-
Disputes Resolution Team Leader
4 weeks ago
Perth, Western Australia Cash Converters Full timeAbout the RoleWe are seeking a highly skilled Disputes Resolution Team Leader to join our team at Cash Converters. As a key member of our team, you will be responsible for leading and mentoring the Disputes Resolution Team to achieve the best outcomes and resolutions for our customers and the company.Key ResponsibilitiesProvide end-to-end case management for...
-
Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full timeAbout UsThe Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is a leading government agency dedicated to ensuring the safe and sustainable development of Western Australia's energy and resources sector.Job SummaryWe are seeking an experienced Dispute Resolution Leader to join our team in Consumer Protection. As a key member of our...
-
Supplier Relationship Specialist
3 days ago
West Perth, Australia Royal Automobile Club of WA Full timeWith over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Join RAC Insurance as a Supplier Relationship Specialist and play a pivotal role in optimising our supply chain...
-
Dispute Resolution Expert
5 days ago
Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full timeAbout the RoleWe are seeking an experienced Dispute Resolution Expert to lead our Conciliation and Trader Intervention Branch. As a Principal Conciliation Officer, you will be responsible for managing two conciliation teams, overseeing complex dispute resolution activities, and providing quality assurance and advice.Key ResponsibilitiesLead and manage two...
-
Human Resources Manager
5 months ago
Perth, Australia International Talent Specialist Full timeInternational Talent Specialists is seeking a skilled Human Resources Manager for a WA-based company. The position is full-time with a minimum of 38 hours per week. This position will play a crucial role in shaping the workforce and fostering a positive workplace culture. Duties below; - Develop and implement HR strategies aligned with the overall...
-
Disputes Resolution Team Leader
4 weeks ago
Perth, Western Australia Cash Converters Full timeAbout the RoleWe are seeking a highly skilled Disputes Resolution Team Leader to join our team at Cash Converters. As a key member of our team, you will be responsible for leading and mentoring the Disputes Resolution Team to achieve the best outcomes and resolutions for our customers and the company.Key ResponsibilitiesProvide end-to-end case management for...
-
Disputes Resolution Team Leader
4 weeks ago
Perth, Western Australia Cash Converters Full timeAbout the RoleWe are seeking a highly skilled Disputes Resolution Team Leader to join our team at Cash Converters. As a key member of our leadership team, you will be responsible for leading and mentoring the Disputes Resolution Team to achieve the best outcomes and resolutions for our customers and the company.Key ResponsibilitiesLead and mentor the...
-
Risk & Compliance Specialist
4 weeks ago
West Perth, Australia Royal Automobile Club of WA Full timeWith over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” The Role: As a Risk & Compliance Specialist, you will provide advice and guidance to enhance RAC Insurance’s...