Business Operations Coordinator

5 months ago

Gosford, Australia NSW Government -Department of Customer Service Full time

**Business Operations Coordinator**
- 1x ongoing opportunity available as a Business Operations Coordinator within DCS Workplace Services
- DCS Clerk Grade starting from $101,947 - $ 112,849 p.a + super, commensurate with experience
- Genuinely flexible working arrangements
- Excellent career development and learning development opportunities

**About this role**:
**Your responsibilities will include**:

- Oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the Workplace Services Branch are met
- Respond to and resolve complex enquiries and issues to ensure the provision of accurate information and the timely and effective resolution of issues.
- Coach staff on policies, procedures and business systems in order to ensure efficient, effective and compliant operations.
- Providing guidance and support to the Facilities, Projects and Office Services teams on procurement, contracts and financial management practises.
- Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery while developing a team culture across the Branch.
- Develop, implement, and monitor office systems, procedures, methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures.
- Coordinate DCS/Workplace Services response to NSW Government reporting obligations in relation to environmental and property management.

**To be successful in this role you will have**:

- The ability to work across multiple tasks and responsibilities simultaneously
- A self-motivated attitude with a high level of initiative
- Excellent administration skills and proficiency with Microsoft Office 365 and other software systems used in NSW Government including SAP and Service NOW.
- Demonstrated prior experience in providing high-quality business and administrative support services in a professional and client focussed manner
- Strong understanding of corporate governance issues, including procurement policies and practices

**Okay, so what’s next?**
- Please note that Department of Customer Service utilises generic Role Descriptions, which promotes mobility within the NSW public sector by allowing employees to transfer between similar roles more easily. This job advertisement describes the more specific responsibilities of the role, for which we are currently recruiting._

**Closing Date**:Monday, 31 July at 9.59AM**

**The DCS Difference**

DCS is a great place to work, and it’s not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.
- Competitive salary ranges from $101,947 to $112,849 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hour work week - yes, you read that right Not to mention any hours you work over this; you get back as Flex time
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives, and we think that deserves to be celebrated
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Leave benefits available - including Flex Leave and Paid Parental Leave

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.?

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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