Dealer Management Systems Account Manager

3 weeks ago

Sydney Olympic Park, Australia Toyota New Zeland Full time

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

Subsidised Motor Vehicle | 13.5% Superannuation | STI bonus 

Flexible hours | Hybrid Work Style | Free onsite car parking | New Offices 

At Toyota, we embrace diversity and aim to cultivate an inclusive workplace that offers equal opportunities to individuals from various backgrounds and abilities. Our goal is to empower each member to achieve their utmost potential because we recognise that our people are our most valuable assets. We achieve this through employee engagement initiatives, mentorship programs, development opportunities, recognition programs, and our annual women’s conference.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

Hybrid Work Style incorporating a blend of working from home & office.

Subsidised motor vehicle

13.5% superannuation

Subsidised income protection, life & total disability insurance.

Subsidised private health insurance valued over $1800.

Generous discounts for leasing or purchasing family vehicles.

10 days paid domestic and family violence leave

Paid volunteer days to support your community and matched giving program 

16 weeks paid primary carers ; 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave 

Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership 

What you’ll contribute to

An excellent opportunity has come up for a Dealer Management Systems account manager who is responsible for managing existing TUNE Dealers, managing the commercial relationships and providing a point of contact within TUNE for the Dealers in order to enhance Dealer satisfaction, profitability, logistics and performance for the Toyota and Lexus brands.

The role is part of the Field Operations division which is responsible for planning, coordination and execution of market representation, dealer standards, retail development and business transformation activities in order to bullet proof the Dealer network and contribute to achievement of sales volume, market share and profitability objectives

In this role you need to be self-motivated and have excellent stakeholder management skills to be able to build rapport and relations across the NSW & ACT dealer network.

This is a Max term role until March 2025 based at Sydney Olympic Park

How you’ll make an impact

Serve as the main point of contact for clients following DMS implementation, addressing any questions, concerns, or issues in a timely and professional manner.

Develop and maintain strong, long-lasting relationships with clients, understanding their unique business needs and objectives.

Collaborate closely with internal stakeholders to ensure seamless communication and alignment on dealers requirements.

Monitor client satisfaction levels and gather feedback to continuously improve our products and services.

Supports strategic partnerships whilst minimising supplier risks.

Coordinate and facilitate forums to ensure that services, enhancements, progress and issues are clearly communicated to all stakeholders.

Your attributes – If you’ve got one or more, we’d love to hear from you

Degree qualification in Business Management, IT or equivalent experience

Strong understanding of Dealer Management Systems (DMS) and/or experience with automotive industry software solutions is highly desirable.

Proven experience in a customer-facing role, preferably in account management or client services.

Highly organised with strong project management skills, able to multitask and prioritise effectively in a fast-paced environment

Ability to manage stakeholders and achieve outcomes in a complex environment.

Even if you don't find yourself meeting every job requirement mentioned above, we urge you to still consider applying. Research has shown that some people don’t apply when they don’t feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation and life experiences to apply. We look forward to receiving your application.

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