Program Administration Officer

4 weeks ago

Salisbury South, Australia Helping Hand Full time

There to care. Here for good. 

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.
We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as a Program Administration Officer, and be there to care. 

A brighter future with Helping Hand, for older people and for you. 

Based in our Metro Home Care Office in Salisbury South, as our Program Administration Officer (Customer Engagement), you will be responsible for providing administration support to enable the Home Care client funded programs to run as effectively and efficiently as possible.

The Program Administration Officer (Customer Engagement) is a role within Home Care Services and reports to the Home Care Services Area Manager providing administration support for the regional programmes and offices.

You’ll also make an impact by:

  • Providing support to Home Care staff which assists to maintain all legislative and funding requirements.
  • Establishing and maintaining effective community networks with key stakeholders, including Helping Hand Corporate Support Services, external agencies, and government Departments 
  • Identifying and implementing opportunities to improve the perceptions and service experience of clients.

What you’ll bring 

To succeed in this role, you will have:

  • Minimum 2 years of experience in an administrative role, preferably within the health or aged care sector
  • A commitment to delivering quality customer focused services to both internal and external customers
  • Experience in maintaining and operating in environments where information is of a private and / or confidential nature
  • Current driver’s licence
  • Valid NDIS Worker Screening clearance or be willing to obtain one

You’ll stand out from the crowd if you have some of the following:

  • Certificate III in Business Administration or a related field
  • Experience in the Aged Care industry

Please click the link below to view the position description:
Program Administration Officer (Customer Engagement) Position Description

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

  • We are who you are

At Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.

  • We are where you are

Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.

  • We care how you are

Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits:

  • Be part of a warm, friendly team that genuinely cares about you and your wellbeing
  • Maximise your take-home pay by salary packaging up to $15,899 each year
  • Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
  • Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
  • Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
  • Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours. 

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact the Recruitment Team on careers@helpinghand.org.au

Current Helping Hand employees must notify their manager of their intent to apply. 

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.

Apply Now

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