Senior Claims Specialist

4 months ago

Melbourne, Australia Suncorp Group Full time
  • Provide strategic oversight over a portfolio of complex and high value claims within professional indemnity and financial lines and public liability claims
  • Permanent, full-time
  • Sydney, Brisbane or Melbourne based role

This role will be responsible for overseeing a portfolio of high value and complex specialty claims (Professional Indemnity and Financial Lines, Public Liability and Property Liability), including cluster claims and class actions.

You will act as a subject matter expert and provide technical claims support and mentoring to claims teams to drive excellent customer outcomes claims and timely resolution.  

You will collaborate with stakeholders to contribute to portfolio wide strategy and monitor portfolio costs.

What you’ll do

  • Management and strategic oversight of a portfolio of complex and high value liability claims at a senior claims officer level exhibiting high technical expertise consistent with industry best practice
  • Provide strategies and solutions, collaborating with internal legal teams, and briefing panel firms and Counsel where required, in the management of legal issues or other claims complexities arising from cluster claims, class actions or otherwise high value or contentious claims in the Specialty portfolio
  • Provide specialist technical advice in relation to strategy or settlement authorisation and indemnity decisions
  • Manage and influence stakeholders across your relevant functional area to promote alignment of claims strategies and develop and maintain strong working relationships with stakeholders both internal and external

What you’ll bring

  • Tertiary qualifications in law, business or insurance (mandatory)
  • 5-10 years’ experience managing a portfolio of complex professional indemnity and liability claims in a senior claims role (will consider experience gained in an insurance law firm) (mandatory)
  • 5 years’ experience mentoring and advising and developing less experienced team members lifting overall team technical capability (mandatory)
  • Current Practising Certificate (or eligibility) (desirable)
  • Admission as a Solicitor in any Australian Court (desirable)

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.

If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact annette_frasca@suncorp.com.au

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.

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