Service Designer

3 weeks ago


Sydney, Australia ignite Full time
Location: ACT, NSW, QLD, VIC
Duration: 12-month contract with 2x12 month extensions.
Eligibility: Australian citizenship with ability to obtain Baseline Security Clearance.

About the opportunity:

Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an exciting opportunity for a talented Service Designer to join an innovative and collaborative team within a growing department. As the Service Designer, you will work closely with a diverse team of professionals, contributing to the development of services that prioritize user needs and government objectives.

A strong focus on researching customer/user behaviour and common responses is critical to creating new processes that aligns user, business and technology needs that will deliver effective digital capability.

Responsibilities:

• Design end-to-end service journeys, across transactions, products, content and business processes.
• Identify and prototype concepts to transform the service based on user needs.
• Work within an agile approach to deliver designs and research.
• Prototype transformative concepts aligned with user needs.

Role requirements:

• Extensive experience in service design for large scale transformations inluding experience in strategic thinking.
• Demonstrable experience in solving complex problems based on evidence, analysis and investigation.
• Strong track record working in agile and multi-disciplinary teams.
• Human Centred Design approach to service delivery.


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