Service Designer

2 months ago


Sydney, Australia TPG Telecom Full time

Hybrid Work Environment - We Flex to Thrive
- Exciting time to join a top 100 ASX listed business with big goals.
- Access to a great selection of benefits and corporate discounts

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**The opportunity**

**Responsibilities**
- Develop and maintain a CX toolkit consisting of key artefacts such as service blueprint templates and customer journey maps
- Undertake gap analysis and facilitate cross-functional workshops to support with the identification of gaps and opportunities against customer experience standards, to drive incremental improvements as measured by NPS, tNPS and other customer satisfaction measures
- Highlight priority customer needs and pain points and drive buy-in through to the prioritisation of improvements by appropriate delivery functions
- Coach others in the planning, design and facilitation of workshops, and the use of contemporary tools for efficient documentation of workshop inputs and outputs
- Partner with customer insight specialists and create connected environments with those who are accountable for product and service development or improvement program outcomes, to enable the sharing of relevant data and insights
- Provide visibility and maintain a customer experience improvement backlog, linked to customer journey maps, to enable impact assessments and prioritisation
- Conduct customer research and hypothesis testing in partnership with stakeholders

**Required knowledge and experience**
- Experience in a fast-paced service industry or organisation that is highly complex with rapid change
- Strong communication and proven facilitation skills across large cross-functional teams
- Experience in customer centric design including conducting customer research and/or partnering with agencies
- Experience driving engagement and buy-in in a complex stakeholder environment with competing priorities
- Creative problem solving and analytical skills with consideration across customer, people, process and system
- Proven experience of data driven decision making to achieve targets and KPIs
- Design Thinking or HCD certified is desirable
- Experience in an agile or digital transformation environment would be desirable but not essential
- Degree qualified in business or marketing would be desirable but not essential

**Perks and Benefits**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to LinkedIn Learning and Vodafone Learning platforms
- Access to Corporate Partner Discounts

**Bolder and better together**

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.**

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

**#LI-Hybrid #LI-RS1 IND2**

Video


  • Service Designer

    1 month ago


    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a skilled Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive services, and a...

  • Service Designer

    1 month ago


    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within a growing department. As a Service Designer, you will work closely with a diverse team of professionals, contributing to the development of services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys,...


  • Sydney, Australia Resource Corner IT Consulting service Full time

    Payments domain The Customer Experience Designer will lead a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Designer will be responsible for leading internal project teams and...

  • Service Designer

    5 months ago


    Sydney, Australia Vero Insurance Full time

    Jobs - Job Details - Service Designer Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Service Designer Job No: 671476 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Various Permanent Full Time Insurance, IT Pay Band 4 Service Designer Permanent RoleLocation Sydney, or Brisbane About the role:Seeking a...

  • Service Designer

    6 months ago


    Sydney, Australia ignite Full time

    Location: ACT, NSW, QLD, VIC Duration: 12-month contract with 2x12 month extensions. Eligibility: Australian citizenship with ability to obtain Baseline Security Clearance. About the opportunity: Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an...

  • Service Designer

    6 months ago


    Sydney, Australia Lookahead Search Full time

    Daily rate from $900 to $1000 per day - 4 month contract with possible 2 x 6 month extension - Offices in Canberra and Sydney with option of remote **The role** This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions. Lead and...

  • Service Designer

    6 months ago


    Sydney, Australia Allianz Australia Full time

    **SERVICE DESIGNER | CONSUMER DIVISION | SYDNEY, NSW** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Service Designer

    2 weeks ago


    Sydney, Australia Allianz Australia Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Service Designer

    2 weeks ago


    Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Service Designer

    6 months ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Service Designer** - **Permanent Role**: - **Location Sydney, Melbourne, or Brisbane** **About the role**: Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting...


  • Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, VIC- Melbourne CBD, Hybrid: Work from any Capital City in Australia - **Be part of a design team that has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams**: - **Influence customer led solutions and deliver impactful design**: - **Uplift...


  • Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewWe are seeking a Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a Senior Service Designer, you will play a key role in understanding and shaping experiences for clients, intermediaries, and staff.Key ResponsibilitiesUnderstand and articulate client and staff experiences,...

  • Service Design Lead

    3 weeks ago


    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Lead Service Designer RoleThis is an exciting opportunity to join Legal Aid NSW as a Lead Service Designer. As a key member of our team, you will be responsible for driving service design initiatives that transform the way services are delivered to our clients. You will work collaboratively with stakeholders to identify opportunities for improvement and...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Title: Lead Service DesignerThis exciting opportunity is for a skilled Service Designer to lead service design initiatives that will transform the way services are delivered to our schools.Key Responsibilities:Understand customer needs and apply human-centred design to support a customer-centred model of solution designUndertake research and analysis to...

  • Service Design Lead

    6 months ago


    Sydney, Australia ING Group Full time

    Service Design Lead As Service Design Lead you'll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be...

  • Service Design Lead

    6 months ago


    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Lead Service Designer

    5 months ago


    Sydney, Australia Qantas Airways Limited Full time

    Spearhead the design and optimisation of end-to-end service experience- - Shape the future of customer-centric design in aviation- - Permanent role based at our Mascot CampusWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing...

  • Service Design Lead

    6 months ago


    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Service / UX Designer

    4 weeks ago


    Sydney, Australia Talenza Full time

    Talenza are seeking a Service Designer for a household name in Sydney This will be a short term contract until the end of January with possibility to extend What we require? Service Design: Lead end-to-end service design processes, from research and ideation to prototyping and implementation, with a focus on improving customer journeys and...

  • Lead Service Designer

    6 months ago


    Sydney, Australia Legal Aid NSW Full time

    Lead Service Designer-00009OTH Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the  we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal. Lead Service Design role Permanent...