Service Designer

5 months ago


Sydney Central Business District, Australia HAYS Full time

Service Designer needed for digital projects for 2-year FTC in large educational institution.

**Your new company**

An exciting opportunity exists for an experienced Service Designer to join a large educational institution. This role will be a 2-year Fixed Term Contract with the potential for extension.

**Your new role**
- You will be accountable for the ongoing management of the researcher experience service map
- Use human-centred design methods such as desktop research, research synthesis, journey mapping, service maps and low-fidelity prototyping
- Co-design solutions with researchers, service providers and technology/product managers
- Lead ideation workshops to assess a range of potential solutions
- Lead user testing sessions to test prototypes
- Work closely with stakeholders to identify pain points and opportunities for service delivery improvements

**What you'll need to succeed**
- Relevant Master’s degree or equivalent industry experience
- Excellent communication and interpersonal skills
- Strong experience designing and implementing processes

**What you'll get in return**
- In return for your hard work and dedication you will be rewarded with a competitive salary
- There is the opportunity to work from home
- 2-year Fixed Term Contract with the potential for extension

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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