Service Design Lead
5 days ago
This is an exciting opportunity to join Legal Aid NSW as a Lead Service Designer. As a key member of our team, you will be responsible for driving service design initiatives that transform the way services are delivered to our clients. You will work collaboratively with stakeholders to identify opportunities for improvement and develop solutions to address complex customer issues. Key responsibilities include understanding customer needs, applying human-centred design approaches, and leading cross-functional teams. If you have experience in leading service design initiatives and thrive in an environment that requires critical and creative thinking, we encourage you to apply.
About You
To be successful in this role, you will need:
- Tertiary qualifications in a relevant field or equivalent experience
- Experience in leading service design initiatives and driving process improvements
- Strong knowledge of human-centred design principles and approaches
- Excellent communication and collaboration skills
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