Service Designer

6 months ago

Sydney, Australia Allianz Australia Full time

**SERVICE DESIGNER | CONSUMER DIVISION | SYDNEY, NSW**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**:

- Reporting to Head of Strategy, Design and Research, responsible for being pivotal in shaping the future of our service offerings.
- Covering the entire service design lifecycle, from research and conception to execution and continuous improvement. With a commercial focus and a solid understanding of behavioural economics, you will develop compelling service propositions that not only meet but exceed our customers' expectations.
- Conducting comprehensive research to understand customer needs, market trends, and the competitive landscape.
- Employing your expertise in behavioural economics to inform and inspire innovative service design solutions that drive customer engagement and loyalty.
- Supporting end-to-end journey mapping, covering all touchpoints including communications, processes, systems, and data, to ensure a seamless and delightful customer experience.
- Supporting the facilitation of workshops and collaborative sessions with stakeholders across the organization to ideate, prototype, and iterate on service concepts.
- Working closely with the multi-disciplinary teams to bring your designs to life, monitoring implementation and leveraging data to refine and optimize services continuously.
- Champion a customer-centric approach within the organization, advocating for design thinking and innovation in all aspects of our business.

**About you**:

- Bachelor’s or master’s degree in design, human computer-interaction, or related field.
- Proficiency in design tools such as Adobe Creative Suite, Sketch or Figma.
- Intermediate analytical and numeracy capability
- Strong background in research, design, facilitation, innovation, and execution, particularly within the context of service design.
- Demonstrated experience in end-to-end journey mapping, encompassing communications, processes, systems, and data. Experience and/or qualifications in technical business analysis highly regarded.
- Commercial acumen, with the ability to align design solutions with business objectives.
- Proficiency in agile methodologies, with hands-on experience managing projects in an agile environment.
- Exceptional communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
- Lean Six Sigma certification will be highly regarded.

**What's on offer**:

- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full Time or Part Time

**Remote Job**:

- Hybrid workin

  • Service Designer

    1 month ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a skilled Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive services, and a...

  • Service Designer

    1 month ago

    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within a growing department. As a Service Designer, you will work closely with a diverse team of professionals, contributing to the development of services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys,...

  • Customer Experience Designer

    6 months ago

    Sydney, Australia Resource Corner IT Consulting service Full time

    Payments domain The Customer Experience Designer will lead a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Designer will be responsible for leading internal project teams and...

  • Service Designer

    5 months ago

    Sydney, Australia Vero Insurance Full time

    Jobs - Job Details - Service Designer Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Service Designer Job No: 671476 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Various Permanent Full Time Insurance, IT Pay Band 4 Service Designer Permanent RoleLocation Sydney, or Brisbane About the role:Seeking a...

  • Service Designer

    6 months ago

    Sydney, Australia ignite Full time

    Location: ACT, NSW, QLD, VIC Duration: 12-month contract with 2x12 month extensions. Eligibility: Australian citizenship with ability to obtain Baseline Security Clearance. About the opportunity: Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an...

  • Service Designer

    6 months ago

    Sydney, Australia Lookahead Search Full time

    Daily rate from $900 to $1000 per day - 4 month contract with possible 2 x 6 month extension - Offices in Canberra and Sydney with option of remote **The role** This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions. Lead and...

  • Service Designer

    2 weeks ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Service Designer

    2 weeks ago

    Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Service Designer

    6 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Service Designer** - **Permanent Role**: - **Location Sydney, Melbourne, or Brisbane** **About the role**: Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting...

  • Principal Service Designer

    3 weeks ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, VIC- Melbourne CBD, Hybrid: Work from any Capital City in Australia - **Be part of a design team that has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams**: - **Influence customer led solutions and deliver impactful design**: - **Uplift...

  • Senior Service Designer

    1 month ago

    Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewWe are seeking a Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a Senior Service Designer, you will play a key role in understanding and shaping experiences for clients, intermediaries, and staff.Key ResponsibilitiesUnderstand and articulate client and staff experiences,...

  • Service Design Lead

    3 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Lead Service Designer RoleThis is an exciting opportunity to join Legal Aid NSW as a Lead Service Designer. As a key member of our team, you will be responsible for driving service design initiatives that transform the way services are delivered to our clients. You will work collaboratively with stakeholders to identify opportunities for improvement and...

  • Service Design Innovator

    3 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Title: Lead Service DesignerThis exciting opportunity is for a skilled Service Designer to lead service design initiatives that will transform the way services are delivered to our schools.Key Responsibilities:Understand customer needs and apply human-centred design to support a customer-centred model of solution designUndertake research and analysis to...

  • Service Design Lead

    6 months ago

    Sydney, Australia ING Group Full time

    Service Design Lead As Service Design Lead you'll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be...

  • Service Design Lead

    6 months ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Service Designer

    2 months ago

    Sydney, Australia TPG Telecom Full time

    Hybrid Work Environment - We Flex to Thrive - Exciting time to join a top 100 ASX listed business with big goals. - Access to a great selection of benefits and corporate discounts! We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse...

  • Lead Service Designer

    5 months ago

    Sydney, Australia Qantas Airways Limited Full time

    Spearhead the design and optimisation of end-to-end service experience- - Shape the future of customer-centric design in aviation- - Permanent role based at our Mascot CampusWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing...

  • Service Design Lead

    6 months ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Service / UX Designer

    4 weeks ago

    Sydney, Australia Talenza Full time

    Talenza are seeking a Service Designer for a household name in Sydney This will be a short term contract until the end of January with possibility to extend What we require? Service Design: Lead end-to-end service design processes, from research and ideation to prototyping and implementation, with a focus on improving customer journeys and...

  • Service Designer

    5 months ago

    Sydney Central Business District, Australia HAYS Full time

    Service Designer needed for digital projects for 2-year FTC in large educational institution. **Your new company** An exciting opportunity exists for an experienced Service Designer to join a large educational institution. This role will be a 2-year Fixed Term Contract with the potential for extension. **Your new role** - You will be accountable for the...