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Guest Service Agent

4 months ago

Mascot, Australia Stamford Hotels & Resorts Full time

The Hotel

Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door.

The Role

We are currently seeking an enthusiastic and guest-focused casual Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.

Key responsibilities and tasks consist of, but are not limited to

Provide efficient and professional service and ensure a smooth check in and check out process for guests Give a friendly welcome every time a guest comes past the reception desk Prepare group arrivals under the supervision of the senior receptionist Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager Endeavour to sell rooms and other Hotel facilities whenever possible Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid Send emails, faxes and action business centre requests as required

To be successful in this role, you will require the following

Previous hotel experience is highly desirable Must be proficient in Microsoft Office programs Knowledge of a reservations system, Opera is an advantage Strong accuracy and attention to detail Ability to work under pressure Excellent customer service skills Exceptional organisational skills and the ability to follow tasks through to completion Ability to foster team spirit with a positive and 'can do' attitude Excellent problem solving and researching skills Proactive and positive focus with a passion for hospitality and travel

Benefits

Great employee discount on food & beverage at all Stamford Hotels & Resorts; Dry cleaning for uniform; Free duty meals and car parking; Learning and development opportunities.