Head of Revenue Operations

3 months ago

Sydney, Australia Humanforce Full time

Description

Who are we?   

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines. 

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. 

Who you are   

Humanforce is looking for our very first Head of Revenue Operations to join our team with the purpose of maturing our operational rigour, lead our business through stronger data driven decision-making and most importantly enabling our customer facing and revenue generating teams to do their best work.  

Reporting to our Chief Financial Officer, you will play a key role in directly supporting our business leaders in helping to define our strategic and operational approach to key initiatives across revenue generation, new market expansion and M&A strategy.  

You will hit the ground running with a strong team in place across our five RevOps pillars – operations, revenue systems, data and insights, enablement and cross-functional projects. You will bring RevOps leadership excellence across the customer journey as you optimise our operations and accelerate growth. 

What you will do  

  • Lead the overall direction and strategy for the Humanforce’ sales, marketing, and customer facing teams, align processes to meet and exceed KPIs, lead people and teams to help them collaborate and do their best work.  
  • Improve our overall GTM operational efficiency by simplifying processes, reducing friction and rework, remove siloes across functions and improve interlocks across our teams. 
  • Deliver and execute strategic projects, serve as the primary integrator for how we approach M&A and new markets. 
  • Operational planning and execution, operational forecasting and reporting, driving operational excellence, strategic analysis with expectations of high levels of quality, accuracy, and process consistency. 
  • Inspire, lead, and enable the GTM team and revenue operations team to meet their goals, freeing them up to do their best work and over-achieve against their goals. 
  • Bring strength to our data, insights and forecasting approach by using an integrated data set to provide valuable insights to customers, teams and leadership.    
  • Create and maintain reliable forecasting processes across sales and services and assure adherence to those processes from Sales and CX Leadership.  
  • Support leadership in the understanding of pipeline, forecasts, SaaS Unit Economics, and other KPIs while bringing best in class sales and customer success strategy and planning techniques to support leadership in revenue optimisation.  
  • Drive annual operating planning process for Sales, Marketing, Customer Success and Services including OKRs, capacity models, territory planning, quota, utilisation, net retention, customer health and compensation design.  
  • Build strong stakeholder partnerships with the Executive team and business leaders.   

What you’ll need  

  • Experience operating in a revenue operations leadership role within headquarters, for a SaaS or technology company.  
  • Strong background in strategy and operations.  
  • Strong analytical skills with a data-driven approach to problem-solving and decision-making.  
  • Exceptional strategic thinking combined with meticulous attention to detail.  
  • Proven ability to influence cross-functional teams and build strong collaborative relationships.  
  • Experienced leader with a passion for high performance.  
  • Ownership mindset, flexibility and willingness to roll up the sleeves in a fast-paced environment with shifting priorities.  
  • Having the ability to work strategically and independently in a very fast-paced and demanding environment whist not afraid to get your hands dirty at the front line 
  • First principles thinking skill and mindset  

Some ‘nice to haves’ 

  • Experience working in HCM or WFM software company.  
  • Background working in boutique consulting firms such as McKinsey, BCG and Bain are highly favorable.  

Our values   

  • We are bold   
  • We are all in   
  • We are customer obsessed   
  • We do what we say   
  • We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits  

  • A flexible working environment   
  • The opportunity to be part of a fast-growing tech company    
  • A focus on development with access to Go1 learning    
  • Paid parental leave and Quarterly Wellbeing Days    
  • Employee talent referral scheme (know great people, be rewarded)    
  • A fun and friendly culture working with passionate and talented people    
  • A work environment where you can genuinely improve the world of work  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant

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