Customer Service Officer

5 months ago

Melbourne, Australia Brenntag Full time

Our team in Melbourne currently has an opening for a Customer Service Officer

YOUR ROLE & RESPONSIBILITIES

Responsible for CustomerService daily activities and projects including, but not limited to, all aspectsrelated to materials, customers, vendors Receive and process customer orders, complete contract reviews of orders confirming receipt and full details with customer, advise of any customer variations to original order including price or stock availability Ensure all relevant customs and duties recorded with the sale of product is maintained as applicable with specific customers Prepare delivery requests with correct customer order information and communicate with third party logistics providers to authorise delivery of goods Ensure delivery requests are processed promptly and accurately through confirmation of receipt, provision of Certificates of Analysis with delivery requests and obtaining signed proof of delivery forms from the store where required

YOUR PROFILE

Must have a “best practice” continuous improvement and customer centric mindset Excellent verbal and written communication skills Enthusiastic and highly motivated Interpersonal awareness with a proven ability to develop and maintain strong relationships and build credibility and trust with internal stakeholders and customers via digital platforms (e.g. phone, video messaging, e-mail) Results orientated with a solutions-based approach Agile, highly collaborative and early adopter mindset Ability to manage complexity and change in a dynamic environment Ability to communicate and work collaboratively with internal and external stakeholders and as part of a team High attention to detail Ability to work autonomously, flexibly and under pressure to meet tight deadlines Demonstrated ability to proactively problem solve and follow through on allocated tasks to successful completion Digitally savvy, self-motivated, ability to prioritise and take initiative Excellent planning and time management skills ExcellentIT Skills and practical knowledge of MS Office (Word, Excel, Outlook,PowerPoint) 3 years’ experience in a customer experience role with a Supply Chain environment or related field Experience in distribution, chemical or other similar industry advantageous In-depth knowledge and understanding of customer purchase to pay process

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