Enrolment & Billing Coordinator

1 month ago

Melbourne, Australia Contour Education Full time

We have a fantastic opportunity for a superstar Enrolment & Billing Coordinator to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

 

Who Are We

At Contour Education, we’re revolutionising tutoring with engaging, small-group sessions that prepare students for success. We’ve been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down

 

The Role

If you're a detail-oriented professional who thrives on organisation, accuracy, and helping others, then look no further. We’re looking for a full-time Enrolment & Billing Coordinator to join our Melbourne CBD team. In this pivotal role, you’ll be the cornerstone of our enrolment and billing processes, ensuring a seamless experience for students and families while supporting our sales and customer service teams.

What You'll Do:

  • Coordinate Enrolments: Track and manage enrolment forms, following up on incomplete submissions to ensure all student records are up to date and accurate.
  • Manage Billing Processes: Create, edit, and manage invoices with precision, addressing adjustments promptly to ensure smooth operations.
  • Engage with Families: Communicate with students and parents about billing and enrolment enquiries in a friendly, professional, and supportive manner.
  • Oversee Accounts: Proactively handle overdue invoices through respectful communication, maintaining positive relationships with families.
  • CRM Accuracy: Keep our student and parent records updated in the CRM, supporting seamless enrolment and billing processes.
  • Support Teams: Collaborate with the Sales and Customer Service teams by resolving billing and enrolment-related tickets efficiently.
  • Solve Problems: Tackle ad hoc billing and enrolment questions with a problem-solving mindset, ensuring a great experience for all stakeholders.

 

Who You Are

You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

Requirements

  • Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
  • Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
  • Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
  • Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

Why Join Contour?

  • Be part of a mission-driven company committed to reshaping education.
  • Work in a vibrant campus environment where every day is different.
  • Access training and development opportunities in billing, enrolment, and CRM management.
  • Grow with a collaborative team and make a direct impact on students’ educational journeys.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you

Requirements

Skill Requirements

Honesty and Integrity

High Level of Empathy

Detail Oriented & Organised

Energy and Enthusiasm

️ Excellent Customer Service Skills

Independence & Proactiveness

Willing to Listen, Learn & Grow

Intelligence & Creativity

Experience Requirements

 Completed the VCE and Performed Well

 Bachelor's Degree (or currently studying) in Commerce/Finance/Business/Accounting or a related field

 Prior Accounting, Finance, and/or Sales Experience (ideal)

Personal Requirements

☃️ Passionate and Engaged  (we want you to be able to vibe with students and peers on campus)

 Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can)

 Genuine Desire to Help Students & Parents  (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as billing to be as smooth as possible)

️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()

⏳  Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)

 Travel to Melbourne CBD

 Sign an NDA (e.g. can't distribute our resources/company info to others)

❌ Agree to a non-compete clause (e.g. you can't sell similar services for others, exceptions apply, check with us)

 Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances)

Benefits

  • Above market rate compensation.
  • Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
  • Personalised mentorship, training and feedback to improve your accounting and communication skills.
  • Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
  • Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school).
  • Opportunities for career growth and long-term opportunities in a rapidly growing education company.


This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)

  • Billing & Enrolment Specialist

    2 months ago

    Melbourne, Australia Contour Education Full time

    We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success. **Who Are We**: **_ We empower students and their studies_** by providing highly engaging small-group tutoring designed to prepare...

  • Enrolment and Billing Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Contour Education Full time

    At Contour Education, we're revolutionising the tutoring experience. We're seeking a detail-oriented Enrolment and Billing Operations Specialist to join our Melbourne CBD team.About UsWe've been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia's...

  • Education Administrator for Student Enrolment and Billing

    4 weeks ago

    Melbourne, Victoria, Australia Contour Education Full time

    About the RoleWe are seeking a detail-oriented Education Administrator to join our team at Contour Education. In this pivotal role, you will be responsible for coordinating student enrolments and managing billing processes, ensuring a seamless experience for students and families.The ideal candidate will have excellent communication skills, be able to...

  • Office Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Company OverviewCulture Amp is a leading company in AU, committed to creating a better world of work. We strive to foster a work environment that truly cares for and develops our employees, while creating lasting positive impact.SalaryWe offer a competitive compensation package, including an estimated salary of $95,000 - $110,000 per annum, depending on...

  • Workplace Experience Partner

    1 month ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Internal Communications Lead

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Delivery Manager

    6 months ago

    Melbourne, Australia AMP Full time

    Delivery Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Customer Analytics Lead

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Lead Product Analyst

    4 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Enterprise Account Executive

    2 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Workplace Experience Manager

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About UsCulture Amp is a leading employee experience platform that empowers companies to transform their workplace. We believe in creating a better world of work for all employees.Job Title: Workplace Experience ManagerAbout the Role:We are seeking an experienced Workplace Experience Manager to join our team in Melbourne. As a key member of our team, you...

  • Education Operations Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Contour Education Full time

    About UsWe are Contour Education, a company revolutionising tutoring with engaging small-group sessions that prepare students for success. Our mission is to reshape education and provide exceptional experiences for our students.Job Title: Education Operations CoordinatorThe role of the Education Operations Coordinator will play a pivotal part in supporting...

  • Billings and Accounts Receivable Coordinator

    6 months ago

    Melbourne, Australia Hub Australia Full time

    Play a pivotal role in maintaining the smooth operation of our billing and reven - Immerse yourself in a vibrant, dynamic, and joyous team atmosphere - Thrive in a Great Place to Work and B Corp certified company **About Hub Australia**: - Hub Australia helps businesses thrive by providing premium workspaces, professional networks, and hospitality services...

  • Strategic Enterprise Growth Executive

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About the RoleThis is an Expression of Interest posting for a highly motivated and experienced sales professional to join our dynamic team as a Strategic Enterprise Growth Executive. We are looking for talented candidates who would like to be considered as new opportunities become available in 2025.As a Strategic Enterprise Growth Executive, you will play a...

  • Enrolments Coordinator

    2 months ago

    Melbourne, Australia EDU Corporate Services Pty Limited Full time

    **About EDU** EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: **Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG. **Ikon Institute of...

  • Workplace Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    We're seeking a Workplace Experience Specialist to join our team at Culture Amp. As the face of our Melbourne office, you'll be responsible for creating an engaging and welcoming environment for our employees, visitors, and contractors.The ideal candidate will have a knack for turning ideas into action, be proactive in solving problems, and thrive in a...

  • Enrolment Officer

    2 months ago

    Melbourne, Australia Swinburne University of Technology Full time

    We are seeking a dedicated Enrolment Officer to join our team at Swinburne University to manage the planning, processing, scheduling and delivery of the student enrolment processes and activities that occur across the organisation for all student cohorts. In this role, you will focus on supporting the further development of enrolment/re-enrolment processes...

  • Billings Administrator

    6 months ago

    Melbourne, Australia Sharp & Carter Full time

    Permanent full-time position - Work amongst a fun, friendly & supportive team - Flexible working - 3 x days p/w office based - Permanent full-time position - Work amongst a fun, friendly & supportive team - Flexible working - 3 x days p/w office based **About the Company** Our client is one of Australia's oldest and largest law firms, with offices in six...

  • Billing Lead

    1 month ago

    Melbourne, Australia Perigon Group Full time

    The organisation Our client is a well-regarded Corporate Law firm providing services and advice to listed companies, private businesses, multi-national organisations, etc.  They have excellent corporate environment and culture, promoting reward based on merit and performance.  We are currently looking for an ambitions Billing professional to join their...

  • Adviser Education Analyst

    6 months ago

    Melbourne, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...