Technical Motor Claims
4 weeks ago
About Our Client: Our client is a leading provider of insurance solutions dedicated to safeguarding customers in their time of need.
About the role
In this role you will be responsible for providing top-notch customer service throughout the motor claims process. Duties include but are not limited to:
- Delivery of excellent customer service, via phones and online mediums.
- Obtain complete and accurate information regarding the circumstances of the claim by utilising effective communication skills.
- Use of effective analysis and decision-making skills to assess relevant information relating to the acceptance of motor claims.
- Provide correct and timely information to resolve customer queries.
- Act as the first point of contact for customer complaints.
- Assist customers throughout the claims process, setting realistic expectations and providing effective solutions.
- Maintain accurate records and database.
- Liaise with internal stakeholders to facilitate the progress and completion of the claim.
- Liaise with repairers and other external stakeholders to facilitate timely completion of claims.
- Maintain a sound knowledge of company processes, systems, products and brands.
What you will bring:
To be successful in this exciting career opportunity, you will have demonstrated experience providing exceptional customer service. You will ideally bring:
- Prior experience in a customer-facing role, either within retail, hospitality, contact centre or reception.
- Ability to work in a fast-paced environment, with no two days the same
- A resilient and mature personality - you will be handling sensitive information and dealing with people in difficult situations.
- Strong organisational skills and attention-to-detail.
- A desire to constantly learn and develop
What’s on offer:
- Salary package of $79,000 annually.
- Monthly bonuses of up to $1000 available.
- Full-time, permanent role.
- Located North Lakes
- On-street parking nearby, as well as convenient public transport options.
- Structured training plan in place to ensure success.
- ASAP start
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