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Motor Claims Specialist

1 month ago

Brisbane, Queensland, Australia Suncorp Group Full time
About the Role

As a trade-qualified Motor Assessor, you'll utilize your expertise in panel beating, spray painting, or mechanics (Cert III) to meticulously assess vehicle damage. From initiating repairs to negotiating settlements, you'll manage a portfolio of motor claims, ensuring cost-effective solutions and exceptional customer outcomes.

Key Responsibilities:

  • Manage end-to-end motor claims, conducting assessments and overseeing repairs.
  • Cultivate relationships with industry partners and internal teams.
  • Ensure accurate cost estimations and safe repair recommendations.
  • Work collaboratively within a team to achieve common goals.
  • Improve customer experience by providing exceptional service and support.
  • Demonstrate a willingness to help your peers and contribute to team success.
  • Enjoy and promote a high-performance culture within the organisation.

What You Bring:

  • Trade qualification (Cert III) in panel beating, spray painting, or mechanics plus 5 years post-trade experience.
  • Proven experience in quote writing and customer service excellence.
  • Strong organisational skills and excellent time management.
  • Ability to work well within a team environment and support colleagues.
  • A proactive approach to enhancing customer satisfaction.
  • Commitment to maintaining high performance standards.
  • Current unrestricted driver's license.
Salary

We offer a competitive salary package ranging from AU$60,000 to AU$80,000 per annum, depending on experience.

Job Description

Our ideal candidate will have:

  • A strong understanding of motor vehicle assessment and repair procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and other relevant software applications.
Required Skills and Qualifications

To be successful in this role, you'll need:

  • A trade qualification in panel beating, spray painting, or mechanics (Cert III).
  • At least 5 years of post-trade experience in motor vehicle assessment and repair.
  • Proven experience in quote writing and customer service excellence.
  • Strong organisational skills and excellent time management.
Benefits

We offer a range of benefits, including:

  • Fully maintained company car, fuel card, phone, and laptop.
  • Flexibility in work hours and demands, supporting work/life balance.
  • Autonomous role within a collaborative team environment.
  • Discounts on retail, banking, and insurance products.
  • Comprehensive employee assistance program and career development opportunities.
  • Community engagement initiatives including donation matching and volunteer leave.