Operations Lead, Technology

2 months ago

Melbourne, Australia Jemena Full time

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

Role Overview:  

Whilst part of the Jemena Digital group, you role is focused on supporting the Zinfra Business. Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors.  

As the Digital Operations Lead for Zinfra Technology, you will be a senior member of the extended Digital Leadership Team, responsible for leveraging digital technologies and services to drive value across the Zinfra business. Acting as the 2IC to the Zinfra Technology Manager, you will oversee Digital operations, business partnering, strategy, planning, reporting, and continual service improvement. Your role is crucial in championing the voice of Zinfra in cutting-edge technologies and first-class Digital services. 

Key Responsibilities: 

  • Collaborate closely with senior leadership, presenting operational updates, service reviews, facilitating workshops, and driving strategic initiatives. 
  • Manage day-to-day operations and escalations across the Digital landscape. 
  • Engage with field crews in gas and electricity services, to understand and address their digital needs. 
  • Develop, implement, and maintain a catalogue of all Digital technologies and services required by Zinfra. 
  • Manage multiple initiatives, and conflicting priorities in a fast-paced environment. 
  • Guide the shaping of new ideas and business demands into actionable initiatives, projects, or programs of work. 
  • Assist the broader Zinfra Technology team with business engagement and prioritization of work. 

Qualifications and Experience: 

  • Leading IT Operations and/or Application teams, with strong exposure to project delivery. 
  • Reporting to senior leadership (GM and/or C-Level). 
  • Working closely with engineers and field crews, ideally in gas or electricity services. 
  • Managing IT services in the utilities and/or construction industry. 
  • Writing and implementing Managed Services Agreements or IT Service Catalogues. 
  • Expertise in facilitating workshops with senior management teams and driving innovation. 
  • Excellent stakeholder management, communication, and presentation skills. 
  • Tertiary qualifications in Information Technology, Engineering, Business or equivalent experience. 
  • ITIL V3 Expert or ITIL V4 Managing Professional or Strategic Leadership certification. 
  • Experience working with field crews and supporting digital work order management solutions. 
  • Proficient in Microsoft Power Apps and PowerBI. 
  • Exposure or prior management of Cost Centre budgets or P&L. 

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. 

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. 

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

 Recruitment Process  

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties :Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently. 

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