Technology Resilience Lead

2 weeks ago

Melbourne, Australia Origin Energy Full time

6 month contracting opportunity
- Flexible work arrangement - Hybrid
- Melbourne or Sydney based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
Reporting to the Head of Technology Service Delivery, Technology Resilience Leads (TRLs) oversee the continuous delivery of critical technology services at Origin Energy.

As a Technology Resilience lead, your role involves driving automation, fostering technology innovation, and fortifying IT service continuity. By collaborating closely with our security practice and leveraging your extensive experience in 24/7 Corporate Technology solutions, you’ll provide leadership in a fast-paced environment.

This role is a 6 month contracting opportunity, covering a paternity leave absence.

**Why this role matters?**
- Manage production incidents and inherent risks to service delivery with an unerring focus on driving prompt and practical service restoration.
- Drive problem management activities to identify and address direct, contributing and root causes across people, process, and technology. This also includes actively managing an increase in the volume of proactive problems (PPM).
- Ensure operational processes meet audit requirements, providing end to end traceability for transactions across multiple integrated suppliers.
- Ensure all operational services are sufficiently monitored to deliver the required business outcome.
- Support the ITSCM framework and process to deliver stable and reliable services.
- Validate high profile changes delivered into the production environment are fit for purpose.
- Partner with Origin Security Operations (SEOPs) to assure our security posture.

**What will you bring?**
- Have worked as an **Incident Manager** with **at least 5 years** ITSM experience within an** enterprise organisation**.
- Experience with Cloud Infrastructure & Networking technologies.
- Experienced in roles where the primary purpose was coordinating 1st, 2nd and 3rd level technical and business resources to resolve identified problems.
- Ability to Command and Control, remaining calm under pressure, prioritise conflicting demands and be able to work in a fast paced and dynamic environment.
- Role requires work outside of business hours including nights and weekend and on-call outside of business hours.

**So, why join us?**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing)._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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