Service Delivery Specialist

4 months ago

Brisbane, Australia Suncorp Group Full time
  • Great opportunity for a junior to work with our Service Delivery team in Insurance Technology and receive great exposure to IT Operational processes for Critical systems like (Oracle/ForgeRock).
  • New role supporting our Security and Identity platforms (Oracle/ForgeRock)
  • Brisbane, Sydney, or Melbourne location with great work flexibility

About the role

The Service Delivery Specialist is crucial in ensuring the smooth operation of IT applications within a portfolio, working under a Service Delivery Manager. They collaborate with both internal and external teams using SIAM and ITIL processes to transition teams to the Momentum way of working. This role provides guidance to operational teams and ensures service management processes meet the technical and business needs of the portfolio. It also serves as a key interface with partner-supplied team members, managing day-to-day activities and participating in relevant forums. Additionally, the Service Delivery Specialist facilitates Service Management processes across multiple technology teams and ensures adherence to best practices.

What you'll do

  • Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs
  • Understand and communicate system requirements to operational teams
  • Work with technical staff and leaders in managing changes and incidents
  • Monitor Service Management processes and ensure continual service improvements

What you'll bring 

  • Ideally 1-2 years’ Software development life cycle
  • Good knowledge and experience of ITSM and IT Operations
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge
  • Knowledge of Rest Apis, Python, Groovy, Springboot, and Deployment process
  • Excellent stakeholder and communication skills

What we can offer you

  • Competitive benefits package and flexible work culture
  • Excellent discounts on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave
  • Invest in your brighter future with ongoing study support and career development programs

About Suncorp Group

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

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