Service Delivery Operations Specialist

24 hours ago


South Brisbane, Queensland, Australia Mater Misericordiae Ltd Full time

Mater Misericordiae Ltd is a leader in healthcare, education, and research.

We are seeking an experienced Service Delivery Operations Specialist to join our team.

This full-time role will be based at South Brisbane, working 38 hours per week.

The successful candidate will drive efficiency and support service delivery across several key specialties.

Key responsibilities include:

  • Optimising access, flow, and experience of the patient journey, collaborating with clinical teams and stakeholders.
  • Collating, analysing, and reporting data to improve services and inform strategic direction.
  • Implementing evidence-based models of care and addressing outpatient and surgical reform agendas.
  • Participating in risk management, safety, quality, and evidence-based practice activities.

The ideal candidate will have:

  • Tertiary qualifications in relevant management or project management, or working towards same.
  • Previous exposure to a healthcare environment at senior level.
  • High-level written/verbal/non-verbal skills in influencing, advocacy, negotiation, coaching, and consultation.
  • Strong leadership skills, effective communication, and interpersonal skills.

As a Mater employee, you'll enjoy benefits such as:

  • Salary packaging arrangements.
  • Access to leading education and professional development.
  • Employee Assistance Program and on-site pastoral care.
  • Discounts to local and national businesses and venues.

Estimated salary for this role is $61.99 per hour plus superannuation.

Please note that we value diversity and inclusion, and welcome applications from individuals of all backgrounds and abilities.



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