Digital Service Delivery Specialist

20 hours ago


Brisbane, Queensland, Australia Australian Energy Market Operator Full time

Australian Energy Market Operator is seeking a highly skilled Digital Service Delivery Specialist to join our team.

The estimated salary for this role is around $120,000 per year.

Company Overview

AEMO is the leading energy market operator in Australia, responsible for ensuring the reliability and efficiency of the country's energy system.

We are committed to creating an inclusive workplace where employees can thrive and make a real difference in shaping Australia's energy future.

Job Description

The Digital Service Delivery Specialist will play a key role in managing the delivery of digital services to our customers and stakeholders. This involves coordinating stakeholder engagement, developing service level agreements, and ensuring the effective management of operational digital services.

The successful candidate will have extensive experience in hands-on service management, including end-to-end delivery of services, and a strong background in customer-facing roles in medium to large-sized IT organisations.

You will be responsible for agreeing targets for service levels, assessing, monitoring, and managing delivery against those targets, focusing on the customer and their service experience.

The role also requires the ability to build relationships with stakeholders at all levels, using a collegiate and collaborative style, and to contribute to the development, delivery, governance, and ongoing maturity of service level management processes.

Required Skills and Qualifications
  • Demonstrable experience in hands-on service management, managing end-to-end delivery of services
  • Extensive experience in customer/stakeholder facing roles in medium to large sized IT organisation
  • Solid influencing and consulting skills, with the ability to build relationships with stakeholders at all levels using a collegiate and collaborative style
  • Demonstrable working knowledge of service level management practices and service experience measurement models
  • Knowledge of Agile/DevOp methodologies
  • Tertiary and/or post graduate qualifications in an appropriate technology discipline
  • ITIL certification
Benefits

AEMO offers a range of benefits to its employees, including:

  • A competitive salary package
  • A comprehensive leave entitlements package
  • A range of flexible work arrangements
  • An opportunity to work in a dynamic and inclusive workplace
Location

This role is based in Melbourne, Australia.



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