Service Delivery Advisor

4 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time

About the Role


The Service Delivery Specialist plays a crucial role in the smooth operation of IT applications within a portfolio, working under the guidance of a Service Delivery Manager. This position entails collaborating with internal and external teams, utilizing SIAM and ITIL processes, to transition teams to the Momentum way of working.


Key Responsibilities



  • Work with SIAM and Service Delivery Practices to ensure run activities performed by partners adhere to agreed ITIL process standards and SLAs.
  • Communicate system requirements to operational teams, ensuring a clear understanding of technical needs.
  • Manage changes and incidents, working closely with technical staff and leaders to resolve issues efficiently.
  • Monitor Service Management processes and implement continual service improvements to ensure high-quality service delivery.

Requirements



  • 1-2 years of experience in the Software development life cycle.
  • Good knowledge and experience of ITSM and IT Operations.
  • Familiarity with service management processes, including Incident, Change, Problem, Release, and Knowledge.
  • Knowledge of REST APIs, Python, Groovy, Springboot, and deployment processes.
  • Excellent stakeholder and communication skills.

About Suncorp Group


Suncorp Group is proud to be a part of Australia's most trusted and diverse names in insurance. We share a drive to make the complex simple and bring our customers peace of mind when it matters most. Our customer obsession and commitment to innovation create exciting opportunities for career growth and development.



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