IT Service Delivery Specialist

3 days ago


Brisbane, Queensland, Australia Suncorp Group Full time

About Suncorp Group

We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most.

Job Description:

The Service Delivery Specialist is crucial in ensuring the smooth operation of IT applications within a portfolio. This role collaborates with internal and external teams using SIAM and ITIL processes to transition teams to the Momentum way of working.

Key Responsibilities:

  • Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs.
  • Understand and communicate system requirements to operational teams.
  • Manage changes and incidents with technical staff and leaders.
  • Monitor Service Management processes and ensure continual service improvements.

Requirements:

  • 1-2 years' Software development life cycle experience.
  • Good knowledge and experience of ITSM and IT Operations.
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge.
  • Knowledge of Rest APIs, Python, Groovy, Springboot, and Deployment process.
  • Excellent stakeholder and communication skills.

What We Offer:

  • Competitive salary package: AU$100,000 - AU$120,000 per annum.
  • Flexible work culture.
  • Discounts on retail favourites, banking products, and insurance services.
  • Paid parental leave (20 weeks).
  • Ongoing study support and career development programs.


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