IT Service Delivery Specialist
3 days ago
About Suncorp Group
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most.
Job Description:
The Service Delivery Specialist is crucial in ensuring the smooth operation of IT applications within a portfolio. This role collaborates with internal and external teams using SIAM and ITIL processes to transition teams to the Momentum way of working.
Key Responsibilities:
- Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs.
- Understand and communicate system requirements to operational teams.
- Manage changes and incidents with technical staff and leaders.
- Monitor Service Management processes and ensure continual service improvements.
Requirements:
- 1-2 years' Software development life cycle experience.
- Good knowledge and experience of ITSM and IT Operations.
- Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge.
- Knowledge of Rest APIs, Python, Groovy, Springboot, and Deployment process.
- Excellent stakeholder and communication skills.
What We Offer:
- Competitive salary package: AU$100,000 - AU$120,000 per annum.
- Flexible work culture.
- Discounts on retail favourites, banking products, and insurance services.
- Paid parental leave (20 weeks).
- Ongoing study support and career development programs.
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