Service Delivery Change Specialist

1 month ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
About the Role

We are seeking a Service Delivery Change Specialist to join our Member Business Enablement team at Australian Retirement Trust.

This role will be a key part of our team, working closely with leaders across Service Delivery and other stakeholders to ensure the smooth and efficient implementation of change initiatives.

As a Service Delivery Change Specialist, you will draw on your in-depth knowledge and experience in the financial services industry, business operations, and business processes to understand and analyse customer needs and determine value-add solutions.

Responsibilities:
  • Develop a broad view of business operations and business processes, working with leaders across Service Delivery and other SMEs.
  • Provide expertise on processes and business operations, engaging with other SMEs and stakeholders to identify impacts of change initiatives.
  • Coordinate and communicate the overall impacts and interdependencies of change initiatives to leadership teams and stakeholders.
  • Identify people, business, and customer-related risks, anticipate potential points of resistance, and develop plans to mitigate or address risks and issues.
About You

We are looking for an exceptional communicator with top-notch interpersonal skills and the ability to pick up problems and come up with quick, creative solutions. You will have extensive experience in the superannuation industry and a strong understanding of business operational processes.

We also expect you to be inclusive, collaborative, and engaging, with a demonstrated ability to consult, facilitate, negotiate, and influence a broad range of people at all levels in a medium-sized corporate environment.

About Us

Australian Retirement Trust is a leading provider of superannuation and retirement services, with a strong culture of inclusivity and respect. We are committed to helping our members make the most of their money and achieve their financial goals.

We offer a range of benefits, including excellent training and development opportunities, a dynamic and supportive work environment, and the chance to be part of a team that makes a real difference in people's lives.



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