Customer Service Manager

2 weeks ago

Melbourne, Australia Consolidated Property Services Full time

Company Description

BIC Consolidated Services is experiencing significant growth as a leading provider of cleaning services and an opportunity now exists to become an integral part of our BIC Consolidated team. 

Job Description

We are on the hunt for a passionate, well-rounded Customer Service Manager who is interested in working in the industry.
   
If you're looking for a rewarding career where you can work with a team of dedicated professionals, we encourage you to apply today

BIC Consolidated's Core Values & Unique Selling Points
BIC Consolidated drives the industry with innovation and ethical practices with our core values being Safety, Respect, Team Work, Commitment to Employees, Honesty and Customer Focus.
Our USP's are within the investment in our people, sustainability, innovation and technology and by ensuring full transparency.

To be considered for this role, applicants MUST be able to:

  • Lead, mentor, and motivate a team of 15 customer service representatives across 7 departments.
  • Set clear performance objectives and provide ongoing coaching and feedback to maximise team efficiency and individual development.
  • Develop and implement customer service strategies to enhance overall customer experience and retention.
  • Identify areas for improvement and implement appropriate action plans.
  • Collaborate with other department to ensure seamless coordination and resolution of customer issues, including monthly reporting to the global leadership team

Qualifications and Skills:

  • Minimum of 5 years Customer Service Management experience
  • Demonstrated ability to work in a fast-paced environment with a large volume of SKUs and complex orders
  • Articulate, and effective verbal and written communication skills, with the ability to confidently report to global leaders
  • Strong multitasking skills and the ability to switch tasks at short notice
  • Ability to identify improvements and work through to implementation
  • Strong numeracy, analytical, and problem-solving skills
  • Highly organised with strong time management and attention to detail
  • Proven ability to meet and exceed KPIs and business targets

Applicants must be highly motivated, have excellent communication skills, exceptional attention to detail, enjoy working and contributing to a dynamic team environment and have a genuine passion for excellent customer service.

BIC Consolidated Services is an Equal Opportunity Employer and encourages Aboriginal and/or Torres Strait Islanders to apply.

Additional Information

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