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Team Leader, Disrupt Ticketing

4 months ago

Sydney, Australia Qantas Group Full time

Challenge yourself to lead the Disrupt Ticketing team

Grow and diversify your career

Full-time role based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. 

Lead the way as a Team Leader, Disrupt Ticketing at Qantas, where your leadership will shape the customer experience and develop our team of Ticketing Consultants. As a key leader, you'll provide day-to-day guidance and coaching, ensuring our people are skilled and capable. Your focus on delivering a premium end-to-end customer experience will set the standard for excellence in service delivery.

Join us and lead by example, fostering a culture of continuous improvement and exceptional customer service. If you're passionate about leadership and making a positive impact in the world of air travel, this is the role for you.

You’ll have –

1+ years’ experience in, and a passion for leading a team  Proven leadership experience in customer service and/or sales environments Understanding and/or experience with domestic and airline ticketing principles and airline procedures (desirable but not essential)  Previous experience using ARD Web ticketing system (desirable but not essential)  Familiarity with corporate and Contact Centre service standards Proficiency in PC office applications with troubleshooting skills  Understanding of ACD/eWFM systems and/or contact centre operations  Working knowledge of Contact Centre Quality System Strong people and time management skills Excellent interpersonal and communication skill Commercially astute with strong decision-making abilities  Ability to deliver consistently excellent customer service, lead by example Please note: this role is a day work role; however, rotational roster work may be required from time to time.

Applications close Tuesday 28th May

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchaseadditional paid leave for eligible employees.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

 Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.