Product Owner Disruption Recovery

7 months ago

Sydney, Australia Qantas Airways Limited Full time

Exciting opportunity to join the Customer Journey Operations & Schedule Development Team
- Take an opportunity to grow and diversify your career
- Permanent role based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today

As the Product Owner, Disruption Recovery within Customer Journey Operations & Schedule Distribution at Qantas, you will lead and own the development, management and delivery of Disruption Management technology within Customer Journey Operations & Schedule Distribution. You will be a manager with a customer-centric mentality and responsible for defining and executing a product vision, strategy and roadmap.

This role holds a critical responsibility in interpreting data and generating insights to enhance digital products within the Disruption Recovery domain. By recommending and leading technology enhancements, you will elevate existing configurations and manage new tools, empowering staff and enhancing customer outcomes during disruptions, schedule changes, and for customers with specific needs.

Collaborating with internal Qantas teams, such as Customer Journey, IOC, Airports, and Digital, as well as external technology vendors, you will work towards delivering seamless experiences for customers. In partnership with the Qantas IT Technical Product Owner, you will hold ultimate accountability for the Customer Journey & Schedule Distribution technology roadmap, making a significant impact on Qantas' operational excellence.

You’ll have
- 5+ years’ experience in an Agile environment and 3+ years as an agile Product Manager working within a scaled agile environment (or equivalent work experience)
- Experience managing a digital or technology roadmap from discovery through the delivery
- Able to work cross-functionally and manage interdependencies and competing priorities
- Expert stakeholder management skills across both business and technical functions
- Experience designing and facilitating fit for purpose workshops that deliver defined outcomes
- Strong commercial and business acumen
- Degree in Business, Product Management or relevant industry experience
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close Sunday 4th February

Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more.

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