Team Leader, Disrupt Ticketing

2 weeks ago

Sydney, Australia Qantas Airways Limited Full time

Challenge yourself to lead the Disrupt Ticketing team-
- Grow and diversify your career-
- Full-time role based at our Mascot CampusWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Lead the way as a Team Leader, Disrupt Ticketing at Qantas, where your leadership will shape the customer experience and develop our team of Ticketing Consultants. As a key leader, you'll provide day-to-day guidance and coaching, ensuring our people are skilled and capable. Your focus on delivering a premium end-to-end customer experience will set the standard for excellence in service delivery.

Join us and lead by example, fostering a culture of continuous improvement and exceptional customer service. If you're passionate about leadership and making a positive impact in the world of air travel, this is the role for you.

You’ll have - 1+ years’ experience in, and a passion for leading a team
- Proven leadership experience in customer service and/or sales environments
- Understanding and/or experience with domestic and airline ticketing principles and airline procedures (desirable but not essential)
- Previous experience using ARD Web ticketing system (desirable but not essential)
- Understanding of ACD/eWFM systems and/or contact centre operations
- Working knowledge of Contact Centre Quality System
- Strong people and time management skills
- Excellent interpersonal and communication skill
- Commercially astute with strong decision-making abilities
- Ability to deliver consistently excellent customer service, lead by example
- Please note: this role is a day work role; however, rotational roster work may be required from time to time.

Applications close Tuesday 28th May
- Why Qantas?_
- You’ll_ join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means _you’ll_ be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can _maintain_ the _high standards_ our customers have come to expect and can continue to develop over time. _You’ll_ be supported from day 1 with _on the job_ training and coaching as well as our formal training opportunities. While you may start in this role, _we’ve_ got a great _track record_ of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the _option_ to _purchase_ _additional_ paid leave for eligible employees._- We’ll_ give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, _leisure_ and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic _devices_ and professional memberships._- We’ll_ support your wellbeing: Whether _it’s_ learning to better support your own and others’ mental health, our interactive wellbeing _app_ or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today.

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