Manager Continuous Improvement

5 months ago

Sydney, Australia Qantas Airways Limited Full time

Be at the heart of improving digital experiences for our disrupted customers
- Take this opportunity to grow and diversify your career
- Permanent role based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

In your role as Manager Continuous Improvement - Digital Disruptions you will be at the heart of improving digital experiences for our disrupted customers. You will own the management of Continuous Improvement and BAU initiatives across the digital channels for disruptions.

Leveraging best-practice process improvement models, you will develop, execute and implement innovative solutions that improve the efficiency and effectiveness of our operations, and ultimately drive better customer journey outcomes.

You will lead a team including internal stakeholders to review and analyse existing processes, identify gaps and opportunities for improvement, design and implement new best practices, and track performance metrics. The Manager Continuous Improvement will drive and embed a culture of continuous improvement in order to drive innovation and generate tangible results, in the short, medium and long-term

To be successful in this role you will bring:

- Strong understanding and demonstrated experience with continuous improvement methodologies, frameworks and communities. Lean Sigma certification is highly desirable
- Demonstrated understanding and use of digital frameworks and their methodologies, including Scrum, Kanban, design thinking, human-centred design
- Demonstrated delivery experience using project management methodology Agile, PMP or PRINCE2, highly desired
- Demonstrated experience in leading, coaching, developing and supporting team members to excel in their day-to-day roles
- Demonstrated ability to champion the voice of the customer and genuine interest in driving deep organisational improvements through close collaboration with many cross functional stakeholders
- Demonstrated ability to balance customer, operational, commercial, strategic, safety and regulatory factors when making recommendations to improve processes
- Demonstrated ability to balance short term needs with long term objectives
- Strong communication, presentation and stakeholder management skills (including vendor management)
- Confident to constantly challenge the status quo across a wide range of operational processes
- Comprehensive understanding of Qantas customer service and operations
- High level of computer literacy with extensive knowledge of Excel, PowerPoint, Word, JIRA and Confluence
- Tertiary qualification
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close Sunday 26th November

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