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Ticketing Services Coordinator

2 months ago

Sydney, New South Wales, Australia Northern Beaches Council Full time

About the Role:

We are seeking a motivated and customer-focused individual to join our Ticketing Services team at Glen Street Theatre. As a key member of our team, you will be responsible for providing exceptional customer service to our patrons, ensuring accurate and quality data in our CRM system, and working collaboratively with our passionate and high-functioning team.

Key Responsibilities:

  • Provide quality customer service to our patrons, responding to queries and resolving issues in a timely and professional manner.
  • Maintain accurate and quality data in our customer management systems, ensuring seamless communication and ticketing processes.
  • Work autonomously as the main point of contact for all ticketing and box office enquiries during show loads, demonstrating initiative and problem-solving skills.
  • Collaborate with our team to deliver exceptional customer experiences, ensuring a positive and engaging experience for our patrons.

About You:

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service and has a genuine interest in theatre and ticketing services. If you are a team player with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.