Customer Service Officer

3 weeks ago

Glen Waverley, Australia Bank of Melbourne Full time
  • Permanent full-time role available at Bank of Melbourne’s branch at The Glen
  • Be a part of a culture that cares for our customers, our community, and YOU
  • Excellent career future pathway opportunities – your future starts HERE
  • Bring your best-self to connect with customers from all walks of life

As Melbourne’s local bank, our team at Bank of Melbourne works to find the way forward. We want to see your ambition – modest, medium or sky–high – become a reality. We do this through our dedication to customer service, by being small enough to get to know you so we can plan together. We have a superb opportunity for a Customer Service Officer to join us at our branch at The Glen Shopping Centre

As a Customer Service Officer, you will be the first point of contact for our customers when they walk into our branch. Your role will be a dynamic and rewarding one, as you help guide customers towards their financial goals, referring them to the right specialists and addressing their general banking queries. Each day brings new challenges and opportunities, where no two days – or customers – are the same So bring your resilience, flexibility, and positive energy to make every interaction an exceptional one.

What will I need to succeed?

  • Numerical Skills: comfortable in counting and handling cash and an ability to complete financial transactions with accuracy
  • Customer Service Experience: ideally in a customer-facing role
  • Personality: an energetic personality coupled with a genuine passion for helping people
  • Resilience: ability to remain calm and composed whilst managing challenging situations or difficult customers
  • Communication Skills: strong verbal and written communication skills, with an ability to clearly explain banking products and services
  • Team Player: ability to work effectively with colleagues to support branch goals and deliver outstanding service
  • Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Bank of Melbourne, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us 

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you’ll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What is it like to work here?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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