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Customer Service Officer

4 weeks ago

Mount Waverley, Australia CHiQ Full time

Customer Service Officer CHiQ Australia Mount Waverley - Full Time Position - $50,000 - 52,000 + Super

About the business and the role:
At CHiQ Australia, we care about our customers and focus highly on efficiency, collaboration and taking initiative to ensure success and are seeking a like-minded charismatic individual to join our expanding Customer Service Team.

Applications without a cover letter addressing the below criteria will NOT be considered.

Core responsibilities include but are not limited to;
- Logging in and allocating Warranty Repairs, spare parts and sales orders;
- Following up on Allocated warranty repairs;
- Assisting the team with incoming and outbound calls; and
- Document and manage follow ups for store credits for the Customer Returns Department to help improve our services.

About you:

- Have a good sense of humour and a positive personality while being professional and eager to succeed;
- Strong attention to detail and organizational skills;
- Experience with SAP preferred;
- Ability to work autonomously to handle a variety of tasks;
- Ability to work as part of a team and independently without supervision;
- Remain curious, and always look for ways to improve your tasks and able to exceed our customer’s expectations; and
- Exceptional written and verbal communication skills.

What's in it for you?
- A great work environment - fun, casual, fast-paced and valuing teamwork
- Attractive office located in Mount Waverley with plenty of parking.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person