Senior Claims Advisor

2 months ago

Sydney, Australia Marsh Pty Ltd Full time

Marsh is seeking candidates for the following position based in the Sydney office:

Senior Claims Advisor

What can you expect?

We have an exciting opportunity for an experienced Senior Claims Advisor to join the Global Claims Technical & Operations team with a focus on servicing our large and corporate prestigious book of Financial Institutions and Professional Indemnity Design & Construct clients, across Financial & Professional lines claims.

What is in it for you?

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague“. We offer following benefits to our colleagues so they feel valued each day at work:

  • Leading training and development programs, and a culture of continuous learning.

  • Professional environment where your career path really matters and is supported in our global organisation.

  • Great team environment with energetic and supportive colleagues

  • Agile workspaces with hybrid working conditions.

  • Your health is everything – that’s why you will have access to EAP, Salary Continuance protection and flu vaccinations.

We will count on you to:

  • Handle specialist financial lines claims.

  • Provide high quality technical advice and support for the client from preparing the first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.

  • Provide technical advice to clients and brokers on policy coverage and interpretation and provide advocacy for the client in relation to insurer indemnity denials.  

  • Drive the settlement negotiation process and negotiating on behalf of the client.

  • Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results.

  • Manage external providers and interfacing with panel solicitors, loss adjusters and investigators as required.

  • Respond to queries from brokers and clients.

  • Conduct meetings & liaise with clients, insurers, claimants and external providers.

  • Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required.

  • Prepare routine claims reports including claims trends analysis and summaries for the client and broker.

  • Maintain fully documented system based electronic files in accordance with Company standards and maintaining a system prompted diary follow up procedure on each claim.

  • Identify opportunities for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team.

What we would like you to have: 

  • Minimum 3 years financial lines claims handling experience.

  • Good oral communication and sophisticated written communication skills.

  • Be able to maintain and strengthen relationships with clients and insurers and their respective agents and representatives.

  • Good negotiation and persuasion skills.

  • Demonstrate a practical commercial and good business sense.

  • Good attention to detail and claims analysis.

  • Have a collaborative approach to your work.

  • Be results driven.

What makes you stand out?

  • A law degree and experience in the legal environment.

  • ANZIIF qualification.

If you are looking for a stimulating role in a truly global organisation that is committed to innovation and excellence, then look no further than Marsh.   

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With over 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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