Senior Claims Advisor, Liability

1 month ago

North Sydney, Australia Zurich Insurance Group Full time

A new adventure awaits… 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?  

At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. 

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on 

Let’s create a brighter future together, let’s make a difference  

Reporting to the Liability Claims Team Leader, the Senior Claims Advisor will play a key role in managing and resolving complex liability claims across the Australia/New Zealand (ANZ) region.

Your focus will be on delivering exceptional claims service, ensuring accurate and timely claim resolution while maintaining compliance with internal policies and external regulations.

This position requires strong technical expertise, excellent stakeholder management skills, and a commitment to achieving optimal outcomes for both Zurich and our customers.

You will also be responsible for the following:

Claims Management

  • Handle a portfolio of complex liability claims, including public liability, product liability, and professional indemnity claims.
  • Investigate, assess, and determine liability and quantum in accordance with Zurich’s policies and procedures.
  • Drive effective claim resolutions through proactive negotiation, mediation, and settlement strategies.

Customer Experience

  • Provide timely and professional communication to claimants, brokers, and other stakeholders throughout the claims process.
  • Deliver superior service by managing customer expectations and maintaining Zurich’s reputation for excellence.

Technical Expertise

  • Provide technical advice and support to the broader claims team and other business units as required.
  • Collaborate with external legal counsel, investigators, and other experts to achieve favorable claim outcomes.
  • Stay informed on legislative and regulatory changes impacting liability claims management in ANZ.

Compliance and Reporting

  • Ensure compliance with Zurich’s claims management policies, as well as legal and regulatory obligations.
  • Maintain accurate and thorough documentation of claims activities and outcomes.
  • Prepare reports and analysis on claims trends and performance metrics for senior management.

Collaboration and Leadership

  • Mentor and support junior claims advisors, sharing knowledge and best practices to enhance team capability.
  • Contribute to the continuous improvement of Zurich’s claims processes and systems
  • Develop professional working relationships with Liability Claims and Underwriting teams, Complex Crew Lead, Head of Technical Claims and Head of Claims as required

Important to your success - let's grow together  

In order to be successful you will have some of the following:

  • Tertiary qualification in Law, Insurance, Business, or a related field (desirable)
  • Professional certifications (e.g., ANZIIF, CIP) (desirable)
  • In-depth knowledge of liability insurance, including legal principles, policy interpretation, and claims resolution strategies.
  • Sound knowledge of legal and regulatory frameworks relevant to liability insurance in ANZ.
  • Strong background in managing large and complex claims portfolios.
  • Proven examples of a customer-centric approach to delivering claims services and exceeding expectations.
  • Experience in mentoring and coaching Claims Advisors

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be, but here are just a few: 

  • 5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing);
  • Grow, and thrive in your career (we support and encourage it) with award winning training programs.
  • Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
  • Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave)
  • Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets… 

…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.  

  

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.   

  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure

   

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