Claims Advisor

2 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We currently have an opportunity for a Claims advisor to join the claims team to manage the Fatalities and Workers Care portfolio of workers compensation claims.

This is permanent role offering a hybrid work environment**.**

**What you’ll do**
- Manage and be the primary contact point for Fatalities & Workers Care portfolio of Workers Compensation Injury Claims of people who have passed away, liaising with next of kin and their dependences, assessing and providing them with their entitlements for employers in NSW.
- Proactively investigate, gather evidence accurately review and assess claims on behalf of icare ensuring injured workers received their correct entitlements.
- Clear and concise communication with all stakeholders
- Manage workflow to ensure that all activities are completed within applicable timeframes and maintain up to date records.
- Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management
- Provide an excellent level of customer service to the legislative authority, employers, brokers, people who are entitled to benefits and injured workers through compliance with legislation, timely response times and efficiency in processing.
- To ensure the team adheres to the model litigant principles as directed by iCare.

**What you’ll bring**
- Strong team player with a proven track record of providing excellent customer service.
- Exceptional listening and communication skills in a high-volume work environment
- Strong analytical or Quality Assurance focus
- Ability to demonstrate compassion and empathy for the customer.
- Proven ability to build rapport with customers and key partners.
- Ability to interpret complex information and respond by developing appropriate actions.
- Demonstrated decision making ability and critical thinking.
- High standard of written and verbal communication skills
- High level of attention to details and ability to prioritise
- Experience managing Workers Compensation or Personal Injury claims would be highly regarded
- Computer literacy and experience navigating multiple systems.
- Allied Health experience would be highly regarded.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

**Advertised**: 06 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 15 Nov 2024 AUS Eastern Daylight Time

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