Specialist - Claims Advisory

7 months ago

Sydney, Australia Marsh Full time

**Senior Claims Advisor**

**What can you expect?**

We have an exciting opportunity for an experienced Senior Claims Advisor to join the Global Claims Technical & Operations team with a focus on servicing our large and corporate prestigious book of Financial Institutions and Professional Indemnity Design & Construct clients, across Financial & Professional lines claims.

**What is in it for you?**

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague“. We offer following benefits to our colleagues so they feel valued each day at work:

- Leading training and development programs, and a culture of continuous learning.
- Professional environment where your career path really matters and is supported in our global organisation.
- Great team environment with energetic and supportive colleagues
- Agile workspaces with hybrid working conditions.
- Your health is everything - that’s why you will have access to EAP, Salary Continuance protection and flu vaccinations.

**We will count on you to**:

- Handle specialist financial lines claims.
- Provide high quality technical advice and support for the client from preparing the first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.
- Provide technical advice to clients and brokers on policy coverage and interpretation and provide advocacy for the client in relation to insurer indemnity denials.
- Drive the settlement negotiation process and negotiating on behalf of the client.
- Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results.
- Manage external providers and interfacing with panel solicitors, loss adjusters and investigators as required.
- Respond to queries from brokers and clients.
- Conduct meetings & liaise with clients, insurers, claimants and external providers.
- Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required.
- Prepare routine claims reports including claims trends analysis and summaries for the client and broker.
- Maintain fully documented system based electronic files in accordance with Company standards and maintaining a system prompted diary follow up procedure on each claim.
- Identify opportunities for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team.

**What we would like you to have**:

- Minimum 3 years financial lines claims handling experience.
- Good oral communication and sophisticated written communication skills.
- Be able to maintain and strengthen relationships with clients and insurers and their respective agents and representatives.
- Good negotiation and persuasion skills.
- Demonstrate a practical commercial and good business sense.
- Good attention to detail and claims analysis.
- Have a collaborative approach to your work.
- Be results driven.

**What makes you stand out?**
- A law degree and experience in the legal environment.
- ANZIIF qualification.

If you are looking for a stimulating role in a truly global organisation that is committed to innovation and excellence, then look no further than Marsh.

**About Marsh**:
**Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.**

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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