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Customer Service Specialist

2 months ago

North Plympton, Australia Philmac Pty Ltd (Australia) Full time
  • Passionate about providing exceptional customer service?
  • Be part of our tight-knit team, based at North Plympton
  • Monday to Friday roster, between 7.30am and 6.30pm

About Us

Philmac has been operating for over 90 years and developed a reputation as the leading global innovator for the connection and control of water and energy. A reputation built on decades of experience and investment in cutting-edge technology – as evidenced by our recent $10 million machinery upgrade.

This award-winning facility features some of the most advanced injection moulding and robotic assembly equipment available.

About the role

Reporting to our Customer Service Team Leader, you will be working as part of the customer service team to utilise your exceptional customer service, handle inbound customer calls, problem solve and support our commitment to providing customer experience.

Our Customer Service team works Monday to Friday and are rostered between 7.30am and 6.30pm.

About you

  • Previous experience in a customer service position or similar
  • Superior communication skills and an excellent telephone manner
  • Strong attention to detail and ability to problem-solve
  • Proficient computer skills in Microsoft Office Suite
  • A professional and positive approach to work and is reliable and accountable
  • Ability to influence and collaborate with the team and beyond

Why join us? We care …

  • You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment
  • Enjoy the freedom of hybrid and flexible working arrangement
  • Annual bonus based on performance for eligible employees
  • Employee Assistance Program access for you & your immediate family
  • We take it further with our Employee Recognition Programs and Service Awards
  • A tailored career development opportunities at home and abroad
  • Opportunity to join our women mentoring programs
  • Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council
  • A safe work environment with a strong focus on "Go for Zero"

Who we are

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term.

We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for:

  • We Dare to challenge the status quo, to innovate and to learn fast
  • We Care for the environment, our customers and each other
  • We Deliver by taking accountability for our decisions and actions

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.

For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

Just a heads up – we're not currently taking any CVs from recruitment agencies. Thanks for your understanding and cooperation

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.

For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

Just a heads up – we are currently not accepting CVs from recruitment agencies. Thanks for your understanding and cooperation