Customer Service Manager

4 weeks ago

North Plympton, Australia Amorini Australia Full time

About the Role:
We are seeking a highly motivated and experienced Customer Service Manager to lead our dedicated customer service team. This is a key role responsible for ensuring our customers receive outstanding service and support throughout their journey with Amorini Australia.

Key Responsibilities:

- Planning and implementing customer service strategies: This includes developing procedures, setting standards, and monitoring performance to ensure high levels of customer satisfaction.
- Leading and managing a team of customer service representatives: Providing guidance, training, and support to team members to ensure they deliver excellent service.
- Managing customer relationships: Resolving customer complaints and inquiries in a timely and professional manner, building rapport, and maintaining positive relationships.
- Analysing customer feedback and data: Identifying trends, areas for improvement, and implementing strategies to enhance the customer experience.
- Collaborating with other departments: Working with sales, marketing, and operations teams to ensure a seamless and integrated customer journey.
- Overseeing customer service systems and processes: Implementing and managing CRM systems, customer databases, and other relevant technologies.
- Monitoring and reporting on customer service performance: Tracking key metrics, analysing data, and providing reports to management.
- Ensuring compliance with relevant legislation and industry standards: Staying up-to-date on consumer protection laws and best practices in customer service.

Essential Skills and Experience:

- Strong leadership and management skills: Proven ability to lead, motivate, and develop a team of customer service professionals.
- Excellent communication and interpersonal skills: Ability to communicate effectively with customers, team members, and other stakeholders, both verbally and in writing.
- Exceptional problem-solving and conflict resolution abilities: Capacity to handle challenging customer situations with diplomacy and find effective solutions.
- Strong analytical and decision-making skills: Ability to analyse data, identify trends, and make informed decisions to improve customer service.
- Proficient in customer service software and CRM systems: Experience with relevant technologies to manage customer interactions and data.
- A passion for delivering outstanding customer experiences: Commitment to providing exceptional service and exceeding customer expectations.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to join a dynamic and growing company.
- Be part of a passionate and supportive team.
- Make a real difference in the customer experience.

To Apply:
Pay: $75,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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