MSFT/Linux Team Lead Customer Operations

1 month ago

Melbourne, Australia NCS Australia Full time
Job Description

As a MSFT/Linux Team Lead in Customer Operations, you will be an integral part of the Cloud Operations team, responsible for managing creative cloud solutions for our clients. In this role, you’ll provide technical leadership and support to your team members to ensure operational excellence and improve the overall customer experience with cloud-based platforms.

You will be leading and mentoring a digital operations team, with a focus on Service Delivery and Continuous Improvement within a managed service provider environment. Your expertise in cloud infrastructure—particularly Amazon AWS and Microsoft Azure.

A positive, can-do attitude, combined with strong people management, planning, and communication skills, will be key to your success. You should have a proven track record of collaborating with business and technology stakeholders to build strong relationships. You will work closely with other operations staff, engineering and client services to ensure cloud services are available 24 x 7.

On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You'll perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation. 


Qualifications

  • Experience in leading and developing a digital operations team
  • Experience with Service Delivery and Continuous Improvement in a service provider environment
  • Experience in cloud infrastructure – Amazon AWS (Essential) & Microsoft Azure (Desirable)
  • Experience with optimisation, reliability, patching and security
  • Experience with scripting languages and automation tools
  • Administration of Windows Server Technologies such as AD, IIS, SQL
  • Administration of AWS Linux Server  and AWS Windows is essential
  • A positive can-do attitude and professional approach to working with customers and with internal teams
  • Great people & planning skills and strong communication skills
  • Demonstrated collaboration skills and a successful track record in building strong relationships. with business and technology stakeholders.
  • Managed Services experience preferred.
  • Reviewing and taking part of Statements of Work
  • Lead the team to provide a plan of strategy
  • Mange on-call rosters to ensure 24/7 availability
  • Availability outside of hours to assist with resourcing/critical incidents
  • Deal with day-to-day operations and associated matters
  • Plan, forecast, prioritise and assign workloads
  • Ensure team Investigates, identifies and resolves issues in a live production environment
  • Investigate, identify and resolve issues in a live production environment
  • Improve the reliability and security of solutions and deliver exceptional customer experiences
  • Provide performance and cost optimisation recommendations for cloud services
  • Enable greater process efficiencies and improvements, and capability enhancements
  • Review user accounts access quarterly
  • Amazon AWS Services
  • Microsoft Azure Management


Additional Information

 

 

 

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

 

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. To discuss adjustment requirements, please email recruitment@au.ncs-i.com.

 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

 

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

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