Vincent - Front Office Supervisor

2 months ago


Brisbane, Australia Crystalbrook Collection Hotels Full time
  • Hospitality / Travel / Tourism
  • Front Office
  • QLD | Brisbane - Crystalbrook Vincent
  • Permanent / Full Time

25/9/2024

  • You know Opera doesn't belong only in the concert hall.
  • Your top priority is providing exceptional guest experiences.
  • Great Team and benefits - 50% off Food & Beverage - $99 Room Rates

The Role:
Reporting to the Front Office Manager, you understand the guest experience is everything Front office systems and processes are as familiar as the back of your hand. You are ready to flourish and you take the lead in situations that arise for the guest.

You will collaborate with our guests by:

  • Driving guest satisfaction across all outlets empowering our collaborators to provide service beyond customers’ expectations.
  • Foster a culture of innovation and breaking the norm.
  • Supervising, developing, and inspiring our front office Experience Curators.
  • Oversee the efficient daily operation of the front desk.
  • Greeting, assisting and naturally wowing guests of the hotel.
  • Ensure on-job department training is part of the everyday to meet our high service standard.
  • Positively communicate and coordinate with all departments in the hotel.

Your many talents will include:

  • A common-sense approach to challenges.
  • Previous experience in a hotel front desk.
  • Ability to work across a 7 day, 24hr roster - full time.
  • Proficient in the use of Opera PMS

Crystalbrook Collection - Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivity… and most importantly, having fun.

What makes Crystalbrook Collection different?
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, insightful, empathic, stylishly witty and locally aware.

  
Our Collaborators are always curious for more.
Follow us on Facebook, Instagram and LinkedIn for news and recent updates or visit www.crystalbrookcollection.com 

Join the Positive Rebellion. Tell us what makes you great.



  • Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

    Role OverviewThe Front Office Supervisor is a key member of our team, responsible for delivering exceptional guest experiences. This role requires a strong understanding of front office systems and processes, as well as the ability to lead and motivate a team.Key ResponsibilitiesDrive guest satisfaction across all outlets by empowering collaborators to...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Front Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver an exceptional guest experience.Key Responsibilities:Assist in leading the Front Office Team...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Front Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver an exceptional guest experience.Key Responsibilities:Assist in leading the Front Office Team...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Front Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver exceptional service to our guests.Key Responsibilities:Assist in leading the Front Office Team...


  • Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

    {"title": "Front Office Supervisor", "description": "Unlock Your Potential in a Dynamic EnvironmentCrystalbrook Collection Hotels is seeking a skilled Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and driving service excellence across all outlets.Key...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Front Office/Housekeeping SupervisorWe are seeking a highly motivated and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach.Key Responsibilities:Assist in leading the Front Office Team to deliver an exceptional service experienceSupervise the Housekeeping department on Housekeeping Managers' days off, including...


  • Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

    {"title": "Front Office Supervisor", "description": "Unlock Your Potential in a Dynamic EnvironmentCrystalbrook Collection Hotels is seeking a skilled Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and driving customer satisfaction across all outlets.Key...


  • Brisbane, Queensland, Australia Kennigo Hotel Full time

    About Kennigo HotelKennigo Hotel is a boutique hotel located in the heart of Brisbane, offering a unique blend of comfort and style. As a Front Office Supervisor, you will be part of a dynamic team that is passionate about delivering exceptional guest experiences.Job SummaryWe are seeking an experienced and vibrant Front Office Supervisor to join our team....


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    About the Role:We are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at Grupo Mantra. As a key member of our Front Office team, you will be responsible for delivering an exceptional guest experience and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the Front Office team to provide...


  • Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

    Crystalbrook Collection Hotels is seeking a skilled Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front desk. Your primary focus will be on providing personalized service to our guests, while also maintaining a...

  • Front Office

    5 months ago


    Brisbane, Australia Grupo Mantra Full time

    The studio rooms and apartments of BreakFree Alexandra Beach represent great holiday value set right across the road from beautiful Alexandra Beach. With plenty of cafes and shops only a short walk away as well as a huge lagoon pool and kids play area, this property is a favourite with families, so its probably advisable that you like children. We are...


  • Brisbane, Queensland, Australia Accor Full time

    Front Office Supervisor - NightsAccor is seeking a highly skilled and experienced Front Office Supervisor to join our team at Pullman & Mercure Brisbane King George Square. As a Front Office Supervisor, you will be responsible for providing exceptional customer service, leading by example, and ensuring the smooth operation of the front office.Key...


  • Brisbane, Queensland, Australia Kennigo Hotel Full time

    About Kennigo HotelKennigo Hotel is a boutique hotel located in the heart of Brisbane, offering a unique blend of comfort and cosmopolitan flair. As a Front Office Supervisor, you will be part of a dynamic team that is passionate about delivering exceptional guest experiences.Job SummaryWe are seeking an experienced and vibrant Front Office Supervisor to...


  • Brisbane, Queensland, Australia Accor Full time

    Job Title: Front Office Supervisor - NightsWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Pullman & Mercure Brisbane King George Square. As a Front Office Supervisor, you will be responsible for providing exceptional customer service, leading by example, and ensuring the smooth operation of the front desk during...


  • Brisbane, Australia Frontline Recruitment Full time

    **The Role** As the Front Office Supervisor, you will work closely with the Front of House Manager to oversee the day-to-day operations of the hotel's front desk, concierge, and guest services. You will be responsible for managing a team of professionals and ensuring that all guests are welcomed warmly, check-in and check-out processes are efficient, and...


  • Brisbane, Australia Accor Apartments & Realty Full time

    Mantra Midtown graces the heart of Brisbane, perfectly positioned near the bustling business and financial hub on Eagle Street, as well as the universities, Convention and Exhibition centres. Offering a range of self-contained studios, one and two bedroom apartments, this property appeals to all guests. You’ll never run out of things to do on your days...


  • Brisbane, Australia MINOR Hotels Full time

    We are looking to appoint a Front Office Supervisor at Oaks Brisbane Festival Suites on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to lead an amazing team with excellent benefits available. **About the role**: - Guide & support the team in providing outstanding guest welcoming and experiences - Act...


  • Brisbane, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...


  • Brisbane, Australia Crystalbrook Collection Full time

    A dynamic, inclusive and guest centric working environment - Full Time Hours over a 7 day roster - Great range of benefits available with continuous professional development **The Opportunity**: Reporting to the Front Office Manager, this rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continue to...


  • Brisbane, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...