Vincent - Front Office Supervisor
2 months ago
- Hospitality / Travel / Tourism
- Front Office
- QLD | Brisbane - Crystalbrook Vincent
- Permanent / Full Time
25/9/2024
- You know Opera doesn't belong only in the concert hall.
- Your top priority is providing exceptional guest experiences.
- Great Team and benefits - 50% off Food & Beverage - $99 Room Rates
The Role:
Reporting to the Front Office Manager, you understand the guest experience is everything Front office systems and processes are as familiar as the back of your hand. You are ready to flourish and you take the lead in situations that arise for the guest.
You will collaborate with our guests by:
- Driving guest satisfaction across all outlets empowering our collaborators to provide service beyond customers’ expectations.
- Foster a culture of innovation and breaking the norm.
- Supervising, developing, and inspiring our front office Experience Curators.
- Oversee the efficient daily operation of the front desk.
- Greeting, assisting and naturally wowing guests of the hotel.
- Ensure on-job department training is part of the everyday to meet our high service standard.
- Positively communicate and coordinate with all departments in the hotel.
Your many talents will include:
- A common-sense approach to challenges.
- Previous experience in a hotel front desk.
- Ability to work across a 7 day, 24hr roster - full time.
- Proficient in the use of Opera PMS
Crystalbrook Collection - Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivity… and most importantly, having fun.
What makes Crystalbrook Collection different?
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, insightful, empathic, stylishly witty and locally aware.
Our Collaborators are always curious for more.
Follow us on Facebook, Instagram and LinkedIn for news and recent updates or visit www.crystalbrookcollection.com
Join the Positive Rebellion. Tell us what makes you great.
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