Front Office Supervisor

7 months ago

Brisbane, Australia Accor Apartments & Realty Full time

Mantra Midtown graces the heart of Brisbane, perfectly positioned near the bustling business and financial hub on Eagle Street, as well as the universities, Convention and Exhibition centres. Offering a range of self-contained studios, one and two bedroom apartments, this property appeals to all guests. You’ll never run out of things to do on your days off. Hike to hidden waterfalls, savour culinary experiences at restaurants and rooftop bars or engage your senses in captivating art exhibitions and live theatre performances.

Purpose
As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly. Your unique combination of enthusiasm and creativity will transform each day at the hotel into an engaging spectacle that never fails to leave guests in awe.

Primary Responsibilities
- Take the helm and guide the front office’s day-to-day operations with expertise
- Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
- Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
- Contribute to roster planning and preparation
- Embrace authenticity and let your unique self-shine in every shift

Skills and Experience
- A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
- Knowledge of Sihot PMS is advantageous but not essential
- Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
- Masterful in the art of communication, both written and spoken
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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